Job Summary

The Retail Security Supervisor is responsible for overseeing all security operations within the shopping mall, ensuring safety of customers, tenants, employees, and assets. The role includes managing a team of approximately 40 security guards, maintaining discipline, ensuring SOP compliance, and handling emergency situations efficiently.

Key Responsibilities:1. Team Management & Deployment

• Supervise, manage, and lead a team of ~40 security guards.
• Prepare duty rosters, shift schedules, and deployment plans.
• Ensure proper manpower allocation at entry/exit gates, parking, retail floors, and critical zones.
• Conduct daily briefings and regular training sessions.
• Monitor attendance, punctuality, grooming, and discipline.

2. Security Operations

• Ensure strict implementation of security SOPs across the mall.
• Monitor access control, visitor management, and frisking procedures.
• Oversee CCTV surveillance and coordinate with control room operators.
• Prevent theft, shoplifting, and unauthorized activities.
• Conduct regular patrolling of the mall premises.

3. Emergency & Incident Handling

• Act as first responder in case of emergencies (fire, theft, medical, evacuation).
• Coordinate with local authorities (police, fire brigade, ambulance).
• Prepare and maintain incident reports and logs.
• Ensure fire safety systems and emergency exits are always functional.

4. Loss Prevention

• Work closely with retail tenants to minimize shrinkage and theft.
• Conduct surprise checks and audits.
• Investigate incidents of theft or misconduct.

5. Compliance & Documentation

• Maintain all security-related registers (visitor log, incident reports, material movement).
• Ensure compliance with mall policies and local safety regulations.
• Prepare daily, weekly, and monthly security reports.

6. Vendor & Stakeholder Coordination

• Coordinate with security agencies and vendors.
• Liaise with mall management, tenants, and housekeeping teams.
• Ensure smooth coordination during events, sales, and high footfall days.

7. Training & Development

• Train guards on:
• Emergency response
• Customer handling
• Fire safety
• Grooming and discipline
• Conduct mock drills (fire evacuation, emergency scenarios).

Key Skills Required:

• Strong leadership and team management
• Crisis management and quick decision-making
• Knowledge of security systems (CCTV, access control)
• Excellent communication and coordination skills
• Attention to detail and vigilance

Qualifications

• Minimum Graduate (preferred)
• Certification in security management/fire safety (added advantage)

Experience

• 5–8 years of experience in security operations
• Minimum 2–3 years in a supervisory role
• Experience in retail mall / large commercial property preferred

Other Requirements:

• Physically fit and alert
• Willingness to work in shifts, weekends, and holidays
• Strong discipline and integrity

KPIs / Performance Metrics:

• Reduction in theft/shrinkage incidents
• Guard attendance & discipline
• Response time during emergencies
• Compliance with SOPs
• Customer and tenant feedback

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits

• Food provided
• Provident Fund

Work Location: In person