RETAIL Security Supervisor

Job Summary

The Retail Security Supervisor is responsible for overseeing all security operations within the shopping mall, ensuring safety of customers, tenants, employees, and assets. The role includes managing a team of approximately 40 security guards, maintaining discipline, ensuring SOP compliance, and handling emergency situations efficiently.

Key Responsibilities:1. Team Management & Deployment

• Supervise, manage, and lead a team of ~40 security guards.
• Prepare duty rosters, shift schedules, and deployment plans.
• Ensure proper manpower allocation at entry/exit gates, parking, retail floors, and critical zones.
• Conduct daily briefings and regular training sessions.
• Monitor attendance, punctuality, grooming, and discipline.

2. Security Operations

• Ensure strict implementation of security SOPs across the mall.
• Monitor access control, visitor management, and frisking procedures.
• Oversee CCTV surveillance and coordinate with control room operators.
• Prevent theft, shoplifting, and unauthorized activities.
• Conduct regular patrolling of the mall premises.

3. Emergency & Incident Handling

• Act as first responder in case of emergencies (fire, theft, medical, evacuation).
• Coordinate with local authorities (police, fire brigade, ambulance).
• Prepare and maintain incident reports and logs.
• Ensure fire safety systems and emergency exits are always functional.

4. Loss Prevention

• Work closely with retail tenants to minimize shrinkage and theft.
• Conduct surprise checks and audits.
• Investigate incidents of theft or misconduct.

5. Compliance & Documentation

• Maintain all security-related registers (visitor log, incident reports, material movement).
• Ensure compliance with mall policies and local safety regulations.
• Prepare daily, weekly, and monthly security reports.

6. Vendor & Stakeholder Coordination

• Coordinate with security agencies and vendors.
• Liaise with mall management, tenants, and housekeeping teams.
• Ensure smooth coordination during events, sales, and high footfall days.

7. Training & Development

• Train guards on:
• Emergency response
• Customer handling
• Fire safety
• Grooming and discipline
• Conduct mock drills (fire evacuation, emergency scenarios).

Key Skills Required:

• Strong leadership and team management
• Crisis management and quick decision-making
• Knowledge of security systems (CCTV, access control)
• Excellent communication and coordination skills
• Attention to detail and vigilance

Qualifications

• Minimum Graduate (preferred)
• Certification in security management/fire safety (added advantage)

Experience

• 5–8 years of experience in security operations
• Minimum 2–3 years in a supervisory role
• Experience in retail mall / large commercial property preferred

Other Requirements:

• Physically fit and alert
• Willingness to work in shifts, weekends, and holidays
• Strong discipline and integrity

KPIs / Performance Metrics:

• Reduction in theft/shrinkage incidents
• Guard attendance & discipline
• Response time during emergencies
• Compliance with SOPs
• Customer and tenant feedback

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits

• Food provided
• Provident Fund

Work Location: In person