Content Design Lead (Contract Role)

The Product team at Carrot is seeking a Content Designer to help shape mobile experiences focused on helping people improve their fertility and hormonal health.

This role is a hands-on opportunity for a versatile content designer who thrives in early-stage product development. You’ll improve personalization through prompt engineering, partner with product design on UX flows, and collaborate with clinical experts on metabolic health program content.

We're looking for someone who moves toward ambiguity with excitement, asks "why" before "what,” and brings rigor and clarity to everything they touch. You approach novel problems with a spirit of experimentation and rapid iteration. You advocate for the user and make thoughtful decisions informed by best practices, as well as quantitative and qualitative data. You’re adept at using AI to improve process, efficiency, and quality.

This is a contract role. 

In this role, you will: 

• Partner with a product designer to develop intuitive, compelling mobile experiences that encourage repeat engagement and healthy habit building
• Collaborate closely with product managers and engineers from concept to launch
• Deeply understand complex problems for our customers, members, and internal teams, and propose solutions that meet business goals, technical constraints, and user needs
• Develop and refine LLM prompts that improve personalization and efficacy
• Define, design, and steward interactions, IA, language, and concepts that scale and cohere across a complex ecosystem
• Seek and provide feedback through design critiques and workshops
• Build consensus and maintain alignment with stakeholders and leadership via collaboration, influencing, storytelling, and formal presentations
• Advocate for users through the entire product development process

The Team: 

You’ll be an integral member of a small, tight-knit, early-stage product team. You'll report to the Product Manager and work closely with a product designer, engineers, clinical partners, and cross-functional teams.

Minimum Qualifications: 

• 5+ years of professional experience in product content design and strategy
• Portfolio that highlights systems thinking, problem-solving, exceptional writing, cross-functional collaboration, and measurable impact in a product context
• Experience translating UX research insights into product solutions
• Highly developed sense of ownership and accountability
• Ability to build consensus, drive alignment, and influence leaders in a dynamic, cross-functional environment
• Talent for prioritization, trade-off negotiation, and pivoting as work evolves
• Experience with design tools (e.g., Figma), CMSes, and user research platforms