IT Business Systems Analyst

Permanent Full Time

We are looking for a Business Systems Analyst as part of the Service Management Office (SMO) centre of excellence to help mature Service Management capabilities and achieve the organization’s strategic priorities.

If you are passionate about supporting our business units by creating low friction and value driven processes and services, all while challenging the status quo, this is a great opportunity to grow and contribute to a world-class team!

The Business Systems Analyst will support the successful delivery of enhancements or new functionality for our customers by gathering, documenting, and managing business requirements in an accurate and clear manner on behalf of the ServiceNow development team. The BSA will ensure the proposed solution will provide the intended value by following the team’s business analysis approach, will identify options for improving current processes and create new and innovative solutions that are fit-for-purpose.

What you will do:

The BSA will work within a team responsible for the overall execution and delivery of ServiceNow enhancements and new functionality. The BSA will:

• Collaborate with customers to understand the opportunity and elicit business requirements
• Identify, document, trace, maintain, prioritize, assess, review and approve business requirements with customers (requirements lifecycle management)
• Define current and future states, manage risks and change strategy
• Create detailed specifications for development work, which will include work items such as use cases, user stories, wireframes, process models, source to target data mapping/transformations, and BI/Analytics as required
• Create data validation scenarios/conditions associated with detailed specifications and document acceptance criteria
• Collaborate with ServiceNow developers and QA test specialists to support successful delivery
• Maintain up-to-date detailed specifications and maintenance support documentation as required
• Provide feedback and suggest improvements to the Senior BSA on the business analysis approach
• Participate in project activities as required (such as project planning, design reviews, test execution tracking, retrospectives, etc.)

What you will bring:

• College diploma or University degree in Computer Science or IT Management, or equivalent experience
• IIBA ECBA/CCBA certification is an asset
• ITIL4 Foundation certification
• Applied experience using ServiceNow
• Strong knowledge/experience gathering requirements from business teams in an Agile Environment/Lab and developing requirements/specifications
• Data Modeling skills to support detailed specifications development for data integrations and BI/Analytics

Key competencies:

• Proven analytical and problem-solving abilities
• Strong written, verbal, and interpersonal communication skills
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Ability to work independently
• Analytical problem solver. Looks beyond the obvious to seek out innovative solutions to problems. Helps to identify and communicate potential problems that others may not be aware of
• Highly collaborative team member
• Takes initiative; self-motivated and interested. Follows through to end of job, even when unexpected challenges occur
• Ability to work in an agile environment, focus on execution is a must
• Keen attention to detail

The base salary for this position is between $65,800 - $109,700 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:

• Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
• Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
• Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.
• Financial Security: Company-matching pension plan, share ownership program and additional investment options.
• Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
• Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

Learn more about Canada Life.

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.