Director of Compliance

Contract: Permanent

Workstyle: Roaming

Location: Across the East, Midlands and West (Bromford Flagship geography)

Closing Date: Thursday 30 April 2026

Lead landlord safety. Shape trust. Protect customers.

We’re looking for a Director of Compliance to provide visible, strategic leadership across landlord safety and regulatory compliance within Customer Operations. Reporting to the Chief Customer Officer, this is a pivotal role with end‑to‑end accountability for ensuring our customers’ homes are safe, compliant, and well‑managed — today and for the future.

You’ll design and deliver a proactive compliance framework that not only meets regulatory and statutory obligations, but genuinely enhances customer safety and confidence, embedding compliance as a core enabler of high‑quality service delivery.

What you’ll be responsible for

• Setting and leading a 1st line landlord safety compliance strategy aligned to corporate priorities and regulatory expectations
• Providing expert advice to executive leaders on current, emerging, and future compliance risks
• Owning strategic oversight of the six core areas of landlord safety:
• Gas
• Electrical
• Fire
• Asbestos
• Water hygiene (Legionella)
• Lifts and lifting equipment
• Designing strong governance, assurance, and reporting frameworks, ensuring clarity, control, and early risk identification
• Using data, insight, and trend analysis to move the organisation from reactive compliance to predictive risk management
• Championing a customer‑centric compliance culture, where safety, wellbeing, and experience underpin every decision
• Developing organisational capability through training frameworks, guidance, and knowledge transfer

What you’ll bring

• Significant senior leadership experience in a complex, regulated compliance environment (housing, property, or a similar sector)
• Deep understanding of landlord safety regulation and the expectations of the Regulator of Social Housing
• A strong track record of building and sustaining robust, transparent compliance frameworks
• Confidence influencing at executive and board level, translating technical risk into clear, actionable insight
• Relevant professional qualification (e.g. NEBOSH, RICS, CIH or similar), with a commitment to complete CIH Level 5 if not already held

Why join us?

This is an opportunity to shape compliance at scale, lead with integrity, and make a tangible difference to the safety and trust of thousands of customers — while playing a key role in our wider transformation journey.

How to apply

Please submit your application by Thursday 30 April. Early applications are encouraged, as we reserve the right to close the advert early if a high volume of applications is received.

The recruitment journey will involve a two-stage process, including a first-stage interview and presentation, followed by a second-stage interview, taking place throughout May 2026.