Position: Manager, Community Mental Health services

Status: Full-Time

Department: Mental Health Programs

Union Association: Non-Union

Salary: $60.58 to $72.99

POSITION SUMMARY:

This full-time position would be a great leadership opportunity for a self-directed, highly motivated and results-oriented clinical leader who is innovative and creative and is committed to a collaborative management style. In alignment with our Mission and Values, we are looking for a leader who excels in engaging people, promoting quality and safety, building successful teams, planning and decision-making. Reporting to the Director, Mental Health, you will be responsible for the operational management of the outpatient mental health programs, with accountability for day-to-day operations, patient access and flow, people management, fiscal stewardship, risk management and safety, the provision of high-quality care and, ultimately, delivery of an exceptional patient experience.

Requirements

EDUCATION AND QUALIFICATIONS:

• Bachelor's degree in a relevant Healthcare discipline required, a Master of Business Administration or Healthcare Administration degree is preferred.
• Current registration in good standing with the applicable professional college or licensing body.
• 3-5 years of progressive leadership experience within a comparable healthcare organization.
• Demonstrated ability managing all aspects of human resource management and planning including recruitment, retention and safety and professional development strategies.
• Demonstrated skills and experience in strategic and operational planning, quality improvement, analysis and utilization of data to drive continuous quality improvement.
• Demonstrated success creating a quality and safety culture.
• Good understanding of change management; must be able to identify change needs and proactively act on those needs.
• Strong participatory leadership, team building, mentoring and coaching skills.
• Proven conflict management abilities and mediation skills.
• Ability to build effective working relationships within a dynamic, professional environment.
• Excellent written and verbal communication and presentation skills.
• Results-oriented and client-focused with a commitment to excellence
• Excellent project/time management, analytical/critical thinking and decision-making skills.
• Proficiency in the Microsoft Office products, Microsoft Outlook, and Lumeo.
• Must meet the definition of a competent person under the Occupational Health & Safety Act.
• Must be able to meet the physical demands of the position.

KNOWLEDGE, SKILLS AND ABILITIES:

• Knowledge of the mental health care system including applicable mental health provincial legislation and related regulations
• Participates in the development and implementation of the program annual operating plan, monitors short- and long-range objectives consistent with the annual operating and corporate and program strategic plans, ensuring the highest level of service possible within funding envelope.
• Ability to establish and maintain effective working relations with members of the leadership team, physicians and inter-professional team, colleagues, and the general public.
• Participates in the development, administration and monitoring of the annual operating and capital budgets; conducts variance analysis and develops recovery plans as appropriate, ensures expenditures, within areas of accountability, are consistent with the program's operating objectives.
• Leads, within areas of accountability, recruitment/hiring, staff development, performance management/review, attendance/disability management, coaching/mentoring, health and safety, collective agreement administration, monitors for compliance with hospital and program policies and procedures and applicable legislation.
• Analyzes and assesses short and long-term program staffing requirements within areas of accountability; recommends appropriate complement and mix of nursing, allied health and support staff to meet service demand and needs of the outpatient populations served.
• Participates in the review, development, administration and maintenance program and hospital policies and procedures.
• Prepares information, reports, letters and memoranda, attends program and hospital committee and working group meetings, community and other public meetings as required; makes presentations and provides recommendations on matters pertaining to the outpatient services.
• Fosters the ongoing integration of the BGH Mission, Vison and Values within program service delivery.
• Creates a high quality care and work environment that encourages open and transparent interprofessional collaboration and communication where the opinions and contributions of all team members are valued.
• Participates in the integrated risk management program, e.g., completes HIROC self-assessment checklists relevant to areas of accountability, taking appropriate corrective action(s) as required, follows up on potentially compensable events identified through the incident reporting process, contributes to the development of risk mitigation strategies.
• Investigates and identifies root causes and contributing factors to patient safety incidents; recommends and initiates corrective actions.
• Participates in the development, implementation and evaluation of patient safety, quality improvement initiatives and key performance indicators within areas of accountability, including those initiatives/indicators incorporated within the organizational and program quality improvement plans.
• Participates in program and corporate accreditation readiness, including ensuring high priority criteria are met as well as compliance tests identified for required organizational practices are met within areas of accountability.
• Participates in the development of program services and enhancements, monitors and evaluates initiatives in collaboration with internal and external partners.
• Develops and maintains effective linkages and coordinates services with community and regional partners to ensure a seamless continuum of care.
• Strong leadership skills, including the ability to direct, motivate, evaluate, and recognize staff; proven ability to share skills and knowledge with others.
• Leads or co-leads special projects as required.
• Participates in hospital administrator-on-call roster.
• Good attendance and availability required.