Customer Success Manager, Booking For Business

Role Overview:

As a Customer Success Manager at Booking.com for Business in Gurgaon, you will be the trusted face and voice of the platform for corporate customers globally. Your main responsibility will be attracting, connecting, and supporting business travel users. You will bring passion, expertise, and a service-first mindset to every interaction, helping customers navigate the platform and derive real value for their companies. Your goal is to establish long-lasting relationships based on trust, loyalty, and mutual success.

Key Responsibilities:

• **Customer Lifecycle Ownership:** Guide new and existing SME customers through the entire journey from onboarding and adoption to optimization and advocacy.
• **Client Engagement:** Regularly engage with customers through virtual meetings, phone calls, webinars, and selective live events to understand their business travel needs and showcase how Booking.com for Business can address those needs.
• **Product Education:** Provide customized training and product walk-throughs to ensure customers are confident in using the platform independently.
• **Relationship Building:** Act as the primary point of contact and trusted advisor, fostering relationships built on trust, loyalty, and mutual success.
• **Advocacy Development:** Identify high-value users and help them become Booking.com for Business ambassadors, driving organic growth and user adoption.
• **Cross-Functional Collaboration:** Collaborate closely with Sales, Product Marketing, and Support teams to convey customer feedback and enhance our offerings.
• **Event Representation:** Represent Booking.com for Business at relevant industry trade shows, conferences, and networking events to attract new customers and strengthen existing relationships.

Qualification Required:

• **Education:** Bachelor's degree in Business, Hospitality Management, Marketing, or relevant work experience in a related field.
• **Experience:** 5 years of relevant experience in the hospitality or commercial services sector, preferably in a customer-facing B2B role.
• **Customer-Centric Mindset:** Passion for delivering top-tier service and resolving customer issues with empathy and efficiency.
• **Communication Skills:** Strong communication skills in person and over the phone, comfortable leading webinars, training sessions, and representing the brand at events.
• **Commercial Acumen:** Strong understanding of business travel dynamics and the ability to align platform capabilities with customer objectives.
• **Tech-Savvy:** Comfortable working with digital tools, CRM platforms (e.g., Salesforce), and virtual meeting platforms.
• **Team Player:** Collaborative mindset with the ability to work across functions and contribute to a shared vision.

Company Details:

Diversity, Equity, and Inclusion (DEI) are fundamental aspects of Booking.com's culture. The company values a diverse workforce and is committed to creating an inclusive environment for all employees. Booking.com is an equal opportunity workplace and an affirmative action employer, promoting a workplace where everyone can thrive. Colleagues with disabilities are provided with the necessary adjustments and tools to participate in the job application process and perform essential job functions.

(Application Process details are omitted as they are not relevant to the job description) Role Overview:

As a Customer Success Manager at Booking.com for Business in Gurgaon, you will be the trusted face and voice of the platform for corporate customers globally. Your main responsibility will be attracting, connecting, and supporting business travel users. You will bring passion, expertise, and a service-first mindset to every interaction, helping customers navigate the platform and derive real value for their companies. Your goal is to establish long-lasting relationships based on trust, loyalty, and mutual success.

Key Responsibilities:

• **Customer Lifecycle Ownership:** Guide new and existing SME customers through the entire journey from onboarding and adoption to optimization and advocacy.
• **Client Engagement:** Regularly engage with customers through virtual meetings, phone calls, webinars, and selective live events to understand their business travel needs and showcase how Booking.com for Business can address those needs.
• **Product Education:** Provide customized training and product walk-throughs to ensure customers are confident in using the platform independently.
• **Relationship Building:** Act as the primary point of contact and trusted advisor, fostering relationships built on trust, loyalty, and mutual success.
• **Advocacy Development:** Identify high-value users and help them become Booking.com for Business ambassadors, driving organic growth and user adoption.
• **Cross-Functional Collaboration:** Collaborate closely with Sales, Product Marketing, and Support teams to convey customer feedback and enhance our offerings.
• **Event Representation:** Represent Booking.co