Role Overview
Blue Dart is hiring a Senior Executive : Operations. This is a full-time role in IN. posted 3 weeks ago. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
- Purpose
Responsible for ensuring timely, accurate and profitable delivery of shipments to customers through effective management of all inbound and outbound operations at the Service Center
- Key Responsibilities
Responsibilities
Operational
- Ensure adherence to the operational workflows and standard operating procedures (SOPs) defined for service centre inbound operations
- Monitor the daily in scan and out scan of shipments and related paperwork
- Check pre-alerts to track daily loads at the service centers and plan delivery and pick up schedules accordingly
- Conduct daily staff briefings, including communication regarding any operational changes, route changes etc
- Check and hand over delivery sheets to the delivery staff and distribute pick up among the team
- Ensure safe, timely and profitable delivery of shipments to customers and reduce instances of undelivered shipments, RTOs etc and timely pickup of shipments as per the agreed cut off time
- Handle all exception cases at the service center and communicate the same to Hubs, Origins and Customer Services for resolution
- Daily basis recheck exceptions of the previous day and ensure follow up of the same
- Ensure safe handling of all shipments at the service center and report any damaged cases to the origin
- Handle security exceptions in the service center along with the security team
- Conduct regular audits of deliveries and pickups and status updates to ensure correctness of information flow to clients
- Monitor expenses by way of adherence to vehicle log checks daily and ensure timely reimbursement of fuel conveyance expenses to staff/ PDA
- Ensure daily updation, allocation and collection OTM machines for deliveries
- Collect COD cash collected by the delivery staff, cross check the same with the delivery sheet and submit the same to the branch cashier
- Monitor performance of staff in the Service Centre and ensure conduct of trainings for regular staff, PDAs, etc. in line with the training programmes designed centrally
- Ensure adequate manning in terms for full-time employees, PDAs etc
- Generate and maintain MIS related to the service center
People
- Provide direction, guidance and support to employees to help them discharge their duties effectively
- Key Result Areas and Key Performance Indicators
S. No
Key Result Areas
Key Performance Indicators
Drive service quality and excellence
- Delivery performance of inbound DP within 4 hours of load arrival and adherence to committed pick-up timings
- % undelivered shipments, % Return to origin (RTOs)
Regular pickups, Cash pickups)
- Adherence to SOPs (measured in terms of number of non-compliances/ deviations) in terms of delivery and information upload, closure of exception cases etc
- Achievement of target NPS Scores for the service center
- COD cash tally (Number of instances of errors in cash tally)
Drive Operations Process Efficiency and capability
- % increase in operational productivity in the service center
- Shipments/FTE
- Net stops / FTE
- AWBs/ outbound FTE
Ensure Performance Driven Culture
- Adherence to Performance Management system timelines and guidelines
Drive employee morale and engagement
- PDA Attrition (%)
Frequently Asked Questions
How do I apply for the Senior Executive : Operations position at Blue Dart?
Use the Apply button above to submit your application directly to Blue Dart. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Senior Executive : Operations position at Blue Dart located?
This position is based in IN. Blue Dart has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Senior Executive : Operations at Blue Dart earn?
Blue Dart has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Senior Executive : Operations role at Blue Dart posted?
This role was posted on May 23, 2026 (27 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
How much experience does the Senior Executive : Operations role at Blue Dart require?
This is a senior-level position. Most senior roles call for 5+ years of directly relevant experience. Blue Dart lists their specific requirements in the description below, so review the must-have qualifications closely before applying.
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