Role Overview
Base8 Inc is hiring a entry-level Service Desk Engineer Tier 1/ 1.5. This is a contract role in IN. Part of Base8 Inc's Mobile hiring. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
As a Service Desk Engineer L1/ 1.5 Shift working during Night (PST) in Hyderabad (WFO), your role at Base8 involves providing technology and business consulting services to clients in the US and Canada. You will collaborate with the team in the United States using various communication channels like video chat, instant messaging, e-mail, and phone, along with the company's software. Excellent communication skills in English, both written and oral, are essential due to our fast-paced and expanding environment. Your dedication to detail, adherence to processes, and adaptability to different scenarios are crucial for delivering superior service to our clients.
Your key responsibilities as a Service Desk Specialist include:
- Recording all actions, conversations, and work in the IT Service Management Tool (Service now) and utilizing the knowledge base for known errors
- Handling customer support issues related to mobile device activations, troubleshooting, and customer orders through portals
- Assisting with complex issues or unique customer processes
- Ensuring compliance with contractual goals and Service Level Agreements (SLAs)
- Balancing online (phone support) and offline (email support) tasks efficiently
- Demonstrating expertise in mobile technology and troubleshooting skills
- Resolving incoming Service Desk incidents and requests from internal staff
- Providing IT support for various technologies, mainly Microsoft products
- Managing incoming calls, emails, and tickets professionally and customer-friendly manner
Skills required for this role:
- 2-3 years of experience as a Service Desk Analyst in a Service Desk environment
- Excellent communication skills
- Experience working with clients from the US, UK, Canada, and Australia
- Willingness to work night shifts
- Graduate or equivalent qualification, preferably in an IT-related field
- Proficiency in Windows, Active Directory, Office 365, etc.
- Knowledge of ITIL Service Management best practices
- Professional IT Certifications like Microsoft MCP, MCSA, MCSE, Citrix CCEA, CCIA, ConnectWise CCPA, LabTech LTCP, Cisco CCNA, or VMware VCP
Join Base8 as a Service Desk Engineer L1/ 1.5 Shift in Hyderabad, where you will contribute to our mission of providing top-notch technology and business consulting services to our valued clients. As a Service Desk Engineer L1/ 1.5 Shift working during Night (PST) in Hyderabad (WFO), your role at Base8 involves providing technology and business consulting services to clients in the US and Canada. You will collaborate with the team in the United States using various communication channels like video chat, instant messaging, e-mail, and phone, along with the company's software. Excellent communication skills in English, both written and oral, are essential due to our fast-paced and expanding environment. Your dedication to detail, adherence to processes, and adaptability to different scenarios are crucial for delivering superior service to our clients.
Your key responsibilities as a Service Desk Specialist include:
- Recording all actions, conversations, and work in the IT Service Management Tool (Service now) and utilizing the knowledge base for known errors
- Handling customer support issues related to mobile device activations, troubleshooting, and customer orders through portals
- Assisting with complex issues or unique customer processes
- Ensuring compliance with contractual goals and Service Level Agreements (SLAs)
- Balancing online (phone support) and offline (email support) tasks efficiently
- Demonstrating expertise in mobile technology and troubleshooting skills
- Resolving incoming Service Desk incidents and requests from internal staff
- Providing IT support for various technologies, mainly Microsoft products
- Managing incoming calls, emails, and tickets professionally and customer-friendly manner
Skills required for this role:
- 2-3 years of experience as a Service Desk Analyst in a Service Desk environment
- Excellent communication skills
- Experience working with clients from the US, UK, Canada, and Australia
- Willingness to work night shifts
- Graduate or equivalent qualification, preferably in an IT-related field
- Proficiency in Windows, Active Directory, Office 365, etc.
- Knowledge of ITIL Service Management best practices
- Professional IT Certifications like Microsoft MCP, MCSA, MCSE, Citrix CCEA, CCIA, ConnectWise CCPA, LabTech LTCP, Cisco CCNA, or VMware VCP
Join Base8 as a Service Desk Engineer L1/ 1.5 Shift in Hyderabad, where you will contribute to our mission of providing top-notch technology and business consulting services to our valued clients.
Frequently Asked Questions
How do I apply for the Service Desk Engineer Tier 1/ 1.5 position at Base8 Inc?
Use the Apply button above to submit your application directly to Base8 Inc. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Service Desk Engineer Tier 1/ 1.5 position at Base8 Inc located?
This position is based in IN. Base8 Inc has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Service Desk Engineer Tier 1/ 1.5 at Base8 Inc earn?
Base8 Inc has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Service Desk Engineer Tier 1/ 1.5 role at Base8 Inc posted?
This role was posted on April 2, 2026 (79 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
Is the Service Desk Engineer Tier 1/ 1.5 role at Base8 Inc entry-level?
Yes. This is an entry-level position. Strong candidates typically have 0-2 years of relevant work experience, internships, or significant project work. Read the full description for any specific qualification requirements Base8 Inc has listed.
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