Service Advisor- Internal

Join Canada’s Largest Automotive Group

If you are looking to grow your career with an organization driven by excellence, integrity, and innovation, Dilawri offers an environment where people are supported and empowered to succeed.

Founded in 1985, Dilawri is Canada’s largest automotive group and one of Canada’s Best Managed Companies. Dilawri operates over 80 franchised dealerships, representing more than 35 of the world’s most respected automotive brands across British Columbia, Alberta, Saskatchewan, Ontario, Quebec, and Washington, DC.

With a team of more than 4,000 employees, Dilawri fosters a culture rooted in collaboration, accountability, and continuous learning. Our values of Excellence, Leading, Teamwork, Integrity, Innovation, and Giving Back guide how we work, how we lead, and how we serve our customers and communities. Through the Dilawri Foundation, we are also committed to making a meaningful impact in the communities we serve.

Discover how you can build your career with Dilawri.

Dilawri Group is now actively searching for an Internal Service Advisor to join the team at Audi Thornhill.

Pay Rate: $40,000-$65,000

Responsibilities

• Process all warranty claims using Dealership Management System (DMS)
• Maintain all deadlines for claims submissions and related paperwork
• Authorize claim eligibility
• Track back order parts in coordination with the Parts Department
• Assign repair orders and jobs to Technicians
• Ensure that each repair order is fully and appropriately documented with the complaint, cause and appropriate attention
• Maintain a detailed and up-to-date log of the repairs
• Telephone communications and reception
• Welcome customers visiting the Dealership showroom and inquire as to the purpose of their visit
• Vehicle licensing and administration
• Participate in dealer trade; prepare information for pick-up and collect receipts/payments
• Participate in administrative tasks

Qualifications

• Excellent written and oral communication skills
• Strong computer and telephone skills
• Knowledge of mechanical/vehicle body repair
• Strong multitasking and organizational skills
• Ability to take ownership of problems with a positive attitude and bring them to completion
• Ability to remain calm and focused under all circumstances to deliver exceptional service to customers
• Valid Ontario driver's license with 3+ years of driving experience

If you are searching for an opportunity to grow your career while adding value to our team, then this role is for you. We invite you to submit your resume, in confidence, for our review and consideration.

ABOUT US

In addition to working with and learning from a team of leading professionals in the automotive industry, our benefits include:

• Discounted employee vehicle purchase program
• Job-specific coaching & training programs
• Comprehensive health & dental plans
• Employee wellness & assistance programs
• Employee social events

Build your career with a team that is driven by excellence, integrity and innovation.

Discover Dilawri,

Dilawri Group of Companies is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status.