Lifestyle Concierge

You will be responsible for capturing and fulfilling requests requiring sensitive handling via phone, email, and chat. Your role will involve fulfilling requests using research, collaboration, partner networks, and internal systems. You must communicate responses in a prompt, professional, and concise manner while maintaining high service standards.

Key Responsibilities:

• Independently, and as needed as part of a team, fulfill client requests via phone, email, chat, and other communication channels.
• Exercise judgment and discretion when handling escalated service issues and vendor communication.
• Ensure a positive customer experience after every interaction.
• Provide accurate and timely information regarding requests.
• Deliver services within contractual scope and manage expectations appropriately.
• Build relationships by understanding customer preferences and requirements.
• Initiate outbound calls in line with program requirements.
• Apply service standards when fulfilling requests.
• Leverage partners and available resources to fulfill customer needs.
• Communicate responses clearly and professionally.
• Represent client brands in a professional manner.
• Attend meetings and training sessions to stay updated on client requirements.
• Use enterprise systems to capture data and process information.
• Apply client and organizational policies when interacting with customers.
• Demonstrate ability to multitask and prioritize in a fast-paced environment.

The Lifestyle Concierge is expected to have:

• Minimum 3-5 years of customer service or sales experience in luxury, travel/tourism, hospitality, airline, hotel/guest services.
• Geographical knowledge and exposure, with a keen and demonstratable interest in global concierge delivery (shopping, sports, culture, travel, etc.).
• Strong and natural communicator with refined listening and conversational skills.
• Service oriented, with a pleasant personality.
• Well presented with proper deportment skills.
• Exemplifies resourcefulness and problem-solving skills. You will be responsible for capturing and fulfilling requests requiring sensitive handling via phone, email, and chat. Your role will involve fulfilling requests using research, collaboration, partner networks, and internal systems. You must communicate responses in a prompt, professional, and concise manner while maintaining high service standards.

Key Responsibilities:

• Independently, and as needed as part of a team, fulfill client requests via phone, email, chat, and other communication channels.
• Exercise judgment and discretion when handling escalated service issues and vendor communication.
• Ensure a positive customer experience after every interaction.
• Provide accurate and timely information regarding requests.
• Deliver services within contractual scope and manage expectations appropriately.
• Build relationships by understanding customer preferences and requirements.
• Initiate outbound calls in line with program requirements.
• Apply service standards when fulfilling requests.
• Leverage partners and available resources to fulfill customer needs.
• Communicate responses clearly and professionally.
• Represent client brands in a professional manner.
• Attend meetings and training sessions to stay updated on client requirements.
• Use enterprise systems to capture data and process information.
• Apply client and organizational policies when interacting with customers.
• Demonstrate ability to multitask and prioritize in a fast-paced environment.

The Lifestyle Concierge is expected to have:

• Minimum 3-5 years of customer service or sales experience in luxury, travel/tourism, hospitality, airline, hotel/guest services.
• Geographical knowledge and exposure, with a keen and demonstratable interest in global concierge delivery (shopping, sports, culture, travel, etc.).
• Strong and natural communicator with refined listening and conversational skills.
• Service oriented, with a pleasant personality.
• Well presented with proper deportment skills.
• Exemplifies resourcefulness and problem-solving skills.