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Job Description
About the Role"
Job Title: Application Support Engineer
"Responsibilities"
The Application Support Engineer is responsible for ensuring the availability, stability, and performance of business-critical applications. The role involves incident management, root cause analysis, application monitoring, release support, and close collaboration with development, infrastructure, and business teams.
"Required Skills"
- Provide L2/L3 application support for production and pre-production environments.
- Monitor applications using monitoring tools and proactively identify issues.
- Perform incident management, problem management, and root cause analysis (RCA).
- Handle application deployments, configuration changes, and release support.
- Work with development teams to debug application issues and implement fixes.
- Support batch jobs, schedulers, and integrations.
- Ensure adherence to SLA, SLO, and ITSM processes.
- Create and maintain support documentation and runbooks.
- Participate in on-call rotations and production support activities.
- Coordinate with infrastructure, database, and network teams as required.
"Desirable Skills"
- Linux / Unix commands.
- Windows Server (basic to intermediate).
- SQL querying and database troubleshooting (Oracle, MySQL, PostgreSQL, SQL Server).
- Application monitoring tools (AppDynamics, Dynatrace, Splunk, ELK, Grafana).
- Log analysis and troubleshooting.
- Job schedulers (Autosys, Control-M, Cron).
- CI/CD awareness (Jenkins, Git, GitHub/GitLab).
- Cloud basics (AWS / Azure / GCP – compute, logs, monitoring).
- ITSM tools (ServiceNow, Jira).
"Education Qualification"
- Bachelor's degree in Computer Science, Information Technology, or related field.
The Application Support Engineer role requires technical skills in application support, Linux/Unix, Windows Server, SQL querying, and application monitoring tools. Process and operational skills in incident, problem, and change management are essential, along with soft skills like communication, troubleshooting, and collaboration. A Bachelor's degree in a relevant field is preferred.
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