Service Account Manager - Western Canada

Job description

Position Overview

The Service Account Manager (SAM) provides sales and service account coverage for pulp and paper customers across Western Canada. This role is responsible for building strong customer relationships, identifying growth opportunities, and supporting long‑term account development while representing ANDRITZ Pulp & Paper Service product lines.

The SAM works closely with customers, ANDRITZ product groups, and internal service teams to ensure customer needs are met throughout the full lifecycle of service and upgrade opportunities.

EDUCATION AND EXPERIENCE

Qualifications

• B.S. degree in Engineering (CHE or ME preferred), or equivalent experience.
• Proven success in sales and/or service.
• Experience in the pulp & paper industry preferred.
• Established relationships with pulp & paper customers in the region is a plus.
• Strong intrapersonal skills and ability to communicate effectively in English.
• Excellent organizational skills and the ability to multitask.
• Fluent in Word, Excel, Outlook, and PowerPoint.

PRINCIPAL DUTIES

Major responsibilities are listed but not necessarily limited to the following duties:

Sales:

• Responsible for selling products for Pulp & Paper Service Business in the following process areas: Wood Yard, Cooking, Lime Kiln, Recausticizing, Evaporators, Power and Recovery Boiler Areas, Stock Approach Systems, Paper Machines and Automation products for all areas.
• Visit customers in British Columbia on a regular cycle, representing all product lines on each mill visit.
• Identify existing sales opportunities and generate new opportunities during each visit.
• Follow-up on existing quotes by gathering intelligence on ANDRITZ offerings such as technical preferences, competition, pricing, and decision timing. Enter and manage this information in the web-based CRM tool.
• Maintain active communications with product group personnel regarding all opportunities.
• Participate and support final negotiations to obtain orders.

Customer Relations:

• Continuously develop and maintain contacts in Engineering, Maintenance, and Operations in all assigned mills.
• Maintain customer satisfaction by ensuring all issues are identified and resolved.
• Coordinate, schedule, and participate in presentations for specific project opportunities as well as for general technology updates.
• Serve as a liaison between customers and Andritz Product Groups.
• Participate in Digester Seminars, BLRBAC, and other industry conferences.

Other Responsibilities:

• Accountable for territory sales forecasts, budgets, and cost controls.
• Strive for improving account growth through clear understanding of customer objectives and goals.
• Develop strategic plans for increasing sales in accounts in the territory.
• Document and communicate mill visits in writing through Customer Interaction Center in timely manner.

Profile description:

About ANDRITZ

ANDRITZ is a globally leading engineering and technology group serving industries such as hydropower, pulp and paper, metals, and industrial separation. With a strong focus on innovation, sustainability, and long‑term customer partnerships, ANDRITZ delivers plants, equipment, and services that support efficient, reliable, and future‑oriented industrial operations worldwide.

We offer:

We Offer:

• The opportunity to work with a global organization where collaboration across regions and disciplines is part of everyday work
• The chance to shape industries by supporting customers with solutions that drive performance and long‑term value
• Continuous learning and professional growth through hands‑on experience, training, and development opportunities
• A culture built on teamwork, shared expertise, and high standards of excellence
• A forward‑looking environment that values innovation, curiosity, and long‑term thinking

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