CMIC Help Desk Technician NARS

Full Timejunior

CAPosted 9 weeks ago

Role Overview

American Track is hiring a entry-level CMIC Help Desk Technician NARS. This is a full-time role in CA. Part of American Track's Security hiring. Full responsibilities, required qualifications, and the apply link are listed in the description below.

Salary Context

Salary is not disclosed in this posting. Market median for Junior-level Security roles is $80k-$115k (based on 48 comparable listings). Many employers share specifics during the interview process or after an initial screen.

Resume Keywords to Include

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JiraERPORITILProcurementOnboardingOffboardingHelp

Job Description

Help Desk Technician – CMiC Software

Role Summary

The Help Desk Technician – CMiC Software provides frontline application support for CMiC Construction Management software, assisting end users with system access, navigation, configuration, and day-to-day process issues. This role serves as a key liaison between business users and IT, ensuring timely resolution of incidents, accurate user access management, and effective support of CMiC modules across finance, project management, and operations.

The position focuses on troubleshooting access issues, supporting business processes within CMiC, and escalating complex technical issues to internal teams or the CMiC vendor as required.

Key Responsibilities

End-User Support & Troubleshooting

Provide first- and second-level support for CMiC users via ticketing system, email, phone, or in person.
Troubleshoot and resolve user access issues including permissions, roles, and authentication problems.
Assist users with CMiC navigation, functionality, and common process questions.
Diagnose configuration issues, data entry errors, and workflow interruptions.

User Access & Security Administration

Create, modify, and deactivate CMiC user accounts following approved access controls.
Assign and maintain user roles and permissions aligned with job responsibilities.
Support periodic access reviews and audits with reporting and documentation.

Business Process & Application Support

Support CMiC modules including Financials, Job Costing, Project Management, Procurement, and Payroll (if applicable).
Document common issues and resolutions to build a knowledge base.
Identify recurring issues and recommend process improvements or training needs.

Incident Management & Escalation

Log, track, and manage support tickets through resolution with clear communication.
Escalate complex issues to internal application teams or CMiC vendor support.
Assist with testing and validation of fixes, patches, and configuration changes.

Collaboration & Continuous Improvement

Work closely with Finance, Project Controls, HR, and Operations teams.
Support onboarding and offboarding activities related to CMiC access.
Assist with system upgrades, patches, and maintenance activities.

Qualifications

Required

Diploma or degree in Information Technology, Computer Science, Business Systems, or related field (or equivalent experience).
2–4 years of experience in a Help Desk, Application Support, or IT Support role.
Experience supporting CMiC software or another enterprise ERP system.
Experience troubleshooting user access and permissions within business applications.
Strong customer service and communication skills.

Preferred / Nice-to-Have

Direct experience with CMiC modules (Finance, Job Costing, Project Management).
Experience supporting construction or project-based organizations.
Familiarity with IT ticketing systems (ServiceNow, Jira, Freshservice).
ITIL Foundation or similar service management training.

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About American Track

American Track

americantrack.com

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Frequently Asked Questions

How do I apply for the CMIC Help Desk Technician NARS position at American Track?

Use the Apply button above to submit your application directly to American Track. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.

Where is the CMIC Help Desk Technician NARS position at American Track located?

This position is based in CA. American Track has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.

What does a CMIC Help Desk Technician NARS at American Track earn?

American Track has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.

When was the CMIC Help Desk Technician NARS role at American Track posted?

This role was posted on April 23, 2026 (69 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.

Is the CMIC Help Desk Technician NARS role at American Track entry-level?

Yes. This is an entry-level position. Strong candidates typically have 0-2 years of relevant work experience, internships, or significant project work. Read the full description for any specific qualification requirements American Track has listed.

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