Chief of Staff

RemoteRemotePosted 3 days ago

Job Description

<div class="content-intro">Alma is on a mission to simplify access to high-quality, affordable mental health care. We do this by making it easy and financially rewarding for therapists to accept insurance and offer in-network care. When a provider joins Alma, they gain access to a suite of tools that not only help them better run their business, but also grow it sustainably and develop as a provider. Alma is available in all 50 states, with over 20,000 therapists in our growing network. Anyone looking for a therapist can browse Alma’s free directory. Alma has raised $220.5M in funding from Insight Partners, Optum Ventures, Tusk Venture Partners, Primary Venture Partners, First Round Capital, Sound Ventures, BoxGroup, Cigna Ventures, and Rainfall Ventures. Alma was also named one of Inc’s Best Workplaces in 2022 and 2023. <div class="c-message__content c-message__content--feature_sonic_inputs" data-qa="message_content"><a href="https://helloalma.com/" target="_blank">Website</a></div> <div class="c-message__content c-message__content--feature_sonic_inputs" data-qa="message_content"><a href="https://boards.greenhouse.io/alma" target="_blank">Job Board</a></div> <div class="c-message__content c-message__content--feature_sonic_inputs" data-qa="message_content"><a href="https://docs.google.com/document/d/1cg1oEuMmxHsRw_45o0pANQycrwKJjub3_EdQDtEnrAc/edit" target="_blank">Values</a></div> <div class="c-message__content c-message__content--feature_sonic_inputs" data-qa="message_content"><a href="https://drive.google.com/file/d/1-BIGrWstawQLTr8aFmmbjMXBA4YaYsVK/view?usp=sharing" target="_blank">Candidate Interview Guide </a></div> <div class="c-message__content c-message__content--feature_sonic_inputs" data-qa="message_content"> </div> <div class="c-message__content c-message__content--feature_sonic_inputs" data-qa="message_content">---</div> <div class="c-message__content c-message__content--feature_sonic_inputs" data-qa="message_content"> </div></div>Alma, part of Spring Health, is hiring a Chief of Staff to support the organization’s president. Alma, a part of Spring Health, is committed to its mission driving affordable mental healthcare for all. This role will be at the center of driving the mission forward while integrating with the broader Spring Health team.  The Chief of Staff is the President’s strategic and operational partner, functioning as a true second-in-command who extends the President’s capacity across strategy, financial governance, execution, and organizational health. This role sits at the center of how the organization runs: setting the operating rhythm, driving financial discipline, pressure-testing strategic bets, and ensuring the leadership team’s time and resources are focused on the highest-leverage work. The Chief of Staff reports directly to the President and operates with authority across all functions within the organization.   What you’ll do: <ul> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Serve as the President’s primary strategic advisor, leading structured problem-solving on ambiguous, high-stakes questions such as AI investment sequencing and platform vs. feature tradeoffs</li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Own the financial rhythm of the President’s organization, including budget performance monitoring, forecasting, resource allocation, and investment prioritization, making and recommending resource decisions informed by Revenue Per Employee (RPE) and other efficiency metrics</li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Drive the organization’s operating cadence by shepherding strategic planning cycles (quarterly and annual), roadmap reviews, KPI reviews, business reviews of key investments, and executive updates</li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Lead deep-dive analyses on business performance, drawing insights from product adoption, retention, monetization, competitive landscape, and roadmap ROI to inform executive trade-off conversations and investment decisions</li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Track and unblock critical cross-functional initiatives spanning Product Management, Design, Engineering, Product Marketing, and AI Platform teams, proactively identifying and resolving misalignment before it becomes execution risk</li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Prepare clear, data-backed narratives and strategic recommendations for the executive team and Board, crafting concise written and visual materials that translate complex analysis into actionable insight</li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Serve as the eyes and ears for the Senior Leadership team on organizational health, tracking morale, engagement, attrition, and unspoken feedback, and developing engagement action plans rooted in data</li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Counsel leadership on organizational design, change management, headcount planning, and communications strategy, ensuring alignment between organizational capacity and strategic ambition</li> </ul>   Who you are: <ul> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">You have 8 to 12+ years of experience across a combination of top-tier management consulting (e.g., McKinsey, BCG, Bain, or equivalent), product strategy, business operations, or strategy and operations roles at a high-growth or large-scale technology company</li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">You have demonstrated financial acumen, with experience owning or significantly influencing budget management, resource allocation, forecasting, financial modeling, or P&L-adjacent decisions</li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">You have a proven track record of working closely with senior executives, influencing at the C-level, and earning the trust to operate with authority on behalf of senior leaders</li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">You move seamlessly between quantitative analysis, qualitative research, and strategic synthesis, analyzing multiple and diverse sources of information to make data-informed, high-impact recommendations</li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">You have strong executive presence and communicate strategically, with the ability to articulate vision, translate complex ideas, connect work to the big picture, and challenge constructively in high-stakes settings</li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">You champion cross-functional collaboration and navigate complex stakeholder relationships, building trust and creating alignment across teams with competing priorities</li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">You demonstrate high judgment, discretion, and resilience, managing difficult situations and hard conversations with professional maturity while maintaining calm and composure under pressure</li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">You have experience operating in complex, matrixed technology businesses and bring familiarity with organizational design, change management, or transformation initiatives at scale</li> </ul>   Benefits: <ul> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">We’re a remote-first company</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Health insurance plans through Aetna (medical and dental) and MetLife (vision), including FSA and HSA plans</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">401K plan (ADP)</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Lifestyle Spending Account for health, wellness, and family care</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Monthly co-working space membership stipend</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Monthly work-from-home stipend</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Financial wellness benefits through Northstar</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Pet discount program through United Pet Care</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Financial perks and rewards through PerkSpot</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">EAP access through Aetna</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">One-time home office stipend to set up your home office</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Inclusive family and medical leave plans</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">12 paid holidays and 1 Alma Give Back Day</li> <li style="font-family: helvetica, arial, sans-serif; font-size: 12pt;">Flexible PTO </li> </ul> Salary Band: $210,000 - $230,000  All Alma jobs are listed on our careers page. We do not use outside applications or automated text messaging in our recruiting process. We will not ask for any sensitive financial or identification information throughout the recruiting process. Any communication during the recruitment process, including interview requests or job offers, will come directly from a recruiting team member with a helloalma.com email address.<div class="content-conclusion">Learn more about how Alma handles applicant data by reading Alma's <a class="c-link" href="https://helloalma.com/applicant-privacy-policy/" target="_blank" data-stringify-link="https://helloalma.com/applicant-privacy-policy/" data-sk="tooltip_parent">Applicant Privacy Notice</a>.</div>