Manager - Customer Experience and Brand Studies

Mumbai, Maharashtra, India

Job posted on

27/04/2026

Location

Mumbai

Function

Operations

Department

Customer Experience & Brand Studies

Designation

Manager

Entity

AGR Knowledge Services Pvt. Ltd

Number of Position(s)

1

Openings Valid Till

31/05/2026

Company Description

ABOUT AGR

AGR Knowledge Services Pvt. Ltd is a leading customized Research and Consulting firm providing outsourced research solutions to some of the world's largest corporations, financial institutions, consulting firms and government agencies . AGR derives its unique global research expertise by leveraging two decades of strategic consulting pedigree from its parent company. Our team has accomplished more than 5000 assignments for over 250 global clients with over 2/3rd of the revenue coming from repeat clients.

WHY JOIN AGR:

• AGR is one of the oldest brand in the research, consulting and analytics industry
• All Managers (and levels above that) work on a Profit centre model on the lines of strategic business units wherein the P&L head have full ownership on deciding the direction and course of their team’s business, revenues, and costs. In return, the P&L Head or Partner earns percentage of profit they generate in addition to the salary. There is no cap on the bonus
• We work with global majors and get to execute challenging projects and travel opportunities globally
• We have been steadily growing our topline and bottom-line in the last few years
• We focus on higher margin /consulting type assignments offering us better profits and hence a better bonus to the team
• ESOP structure to be in place soon
• Our work culture: Open & Independent, Informal, result oriented, cordial environment

Job Description

Responsibilities

• Lead end-to-end research projects, including planning, operations, logistics, and delivery.
• Manage client communication and coordinate with internal and external teams.
• Conduct and guide IDIs and FGDs.
• Oversee transcription, analysis, and synthesis of research findings.
• Review and finalize presentations and reports using primary and secondary research.
• Manage multiple workstreams while ensuring timelines and quality standards.
• Ensure accurate, high-quality, and on-time delivery of all outputs.
• Lead, mentor, and manage junior team members; delegate work effectively.
• Support business development through proposal writing and research design.
• Assist senior leadership in project execution and strategic initiatives.

Required Skills

• Proficient in Qualitative, Consumer and Brand Research.
• Have experience of working across Ethnographic Studies, Focus Group Discussions.
• Have handled primary/field research across urban, rural and luxury segments.

Personal Attributes:

Ability to work against tight deadlines.

Ability to work on unstructured projects somewhat independently.

Proficiency in MS Excel, MS Word, and MS PowerPoint.

Expertise, or great comfort with numbers.

Working knowledge of various statistical tools will be an added advantage.

Foreign Language Proficiency will be an added advantage.