Technology Lead

Job Description

On behalf of our client, Affinity is seeking a Technology Lead for a full time opportunity. Candidates but be located locally for onsite work in Vancouver, BC.

Responsibilities

• Technology Ownership & OperationsOwn the end-to-end restaurant technology ecosystem, including system configuration, integrations, and overall performance
• Ensure reliability and stability across all locations, proactively identifying and resolving risks to minimize downtime
• Serve as the senior escalation point (Tier 2–3) for complex system issues, leading troubleshooting and vendor escalation as needed
• Drive adoption and optimization of technology solutions to enhance operational efficiency and guest experience
• Implementation & Continuous Improvement
• Lead the implementation of new technologies, including installations, configurations, and system integrations
• Partner cross-functionally to identify pain points, assess new capabilities, and drive continuous improvement across the tech stack
• Play a key role in shaping and executing the restaurant technology roadmap, aligned with business priorities and growth plans
• Vendor & Stakeholder Management
• Manage relationships with technology vendors, including performance, service levels, and contract alignment
• Partner with corporate and restaurant stakeholders to ensure technology solutions meet operational needs and scale effectively
• Oversee budgets related to technology investments, deployments, and ongoing maintenance
• Team Enablement & Documentation
• Support and develop the support team, enabling them to confidently handle Level 1 and select Level 2 requests
• Establish and maintain clear, scalable documentation for systems, processes, and configurations
• Create structure and processes that support consistency, knowledge sharing, and long-term scalability
• Continuous Learning
• Stay current on emerging technologies and industry trends, bringing forward ideas that strengthen our technology landscape

Requirements

• Diploma or degree in Information Technology, Computer Science, or a related field, or equivalent hands-on experience
• 3–5 years of experience managing and supporting technical systems, ideally within a multi-location or hospitality environment
• Proven ability to troubleshoot complex technical issues and act as an escalation point for system-related challenges
• Experience implementing and supporting integrated technology solutions (e.g., POS, payments, back-of-house systems, or similar)
• Strong understanding of system configurations, integrations, and how platforms interact within a broader technology ecosystem
• Experience working with external vendors, including coordination, issue resolution, and service accountability
• Ability to prioritize and manage multiple initiatives in a fast-paced, operationally driven environment
• Clear and effective communication skills, with the ability to partner across technical and non-technical teams
• A proactive, solutions-oriented mindset with a strong sense of ownership and accountability
• Availability for rotational on-call support, including evenings and weekends

Affinity Earn

Know someone who’s great for this, or any of our open roles? Earn up to $4,000/year for each successful referral through Affinity Earn. You can also earn up to $50,000 for helping us find new clients. Learn about our referral program at https://affinity-group.ca/earn/ or browse our jobs & follow us at https://www.linkedin.com/company/affinity-staffing/jobs/

About Affinity

Affinity Group is a technology and business consulting and services company. We believe in creating long term relationships between clients and consultants that foster a mutually beneficial partnership. Affinity is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided on the basis of qualifications, merit and business need.

For more information on Affinity, please visit www.affinity-group.ca

Job Number: 13415