Sales and Operations Manager - Travel

Job Title: Sales & Operations Travel Manager

Location: Mumbai – Goregaon

Experience Required: 6+ Years (Luxury Travel / Hospitality / Experiential Travel)

Employment Type: Full-Time

About Adventures Overland

Adventures Overland is India’s leading and multiple award-winning Luxury Adventure Outbound Travel Company, pioneering self-drive road trips across the world. We curate bespoke and fixed-departure expeditions for discerning travellers, combining premium experiences with seamless execution.

Role Overview

The Sales & Operations Travel Consultant will be responsible for managing end-to-end sales, client servicing, and operational execution for luxury travel experiences. The role requires a strong balance of client acquisition, itinerary design, vendor coordination, and on-ground service excellence, catering primarily to HNW and premium clients.

Key Responsibilities

Sales & Client Management

Client Acquisition & Relationship Management

• Build and maintain strong relationships with HNWIs, corporate clients, and travel partners
• Proactively engage with clients to understand preferences and travel objectives
• Convert qualified leads into confirmed bookings and achieve assigned sales targets

Itinerary Customisation & Sales Advisory

• Design bespoke luxury itineraries aligned with client expectations and brand standards
• Recommend premium destinations, unique experiences, and high-end accommodations
• Present proposals professionally and close bookings with confidence

Market Intelligence

• Track luxury travel trends, competitor offerings, and client feedback
• Identify new sales opportunities and contribute to regional growth strategies

Operations & Execution

Booking & Operations Management

• Coordinate with internal teams, suppliers, and vendors for flights, hotels, transport, visas, and experiences
• Manage end-to-end booking processes with accuracy and efficiency
• Ensure all documentation, confirmations, and timelines are met

Client Support & Experience

• Act as the primary point of contact for clients before, during, and after travel
• Handle travel-related issues, changes, or escalations promptly and professionally
• Deliver consistently high service standards to ensure client satisfaction and repeat business

Vendor & Supplier Management

• Build and manage relationships with luxury hotels, DMCs, airlines, and service providers
• Negotiate competitive rates and exclusive privileges while maintaining service quality

Budget & Profitability Management

• Ensure itineraries remain cost-effective without compromising luxury standards
• Monitor margins and profitability on each booking

Reporting & Coordination

• Prepare regular sales and performance reports, including KPIs and pipeline updates
• Coordinate closely with finance and central operations teams for billing and reconciliation

Qualifications & Skills

• 6+ years of experience in sales and operations within luxury travel or hospitality
• Proven track record of meeting or exceeding sales targets
• Strong understanding of travel logistics, itinerary planning, and vendor management
• Excellent communication, interpersonal, and negotiation skills
• Client-centric mindset with the ability to anticipate and exceed expectations
• Strong organisational skills and attention to detail
• Proficiency in CRM systems, booking platforms, and MS Office
• In-depth knowledge of luxury destinations and premium travel experiences
• Willingness to travel and work flexible hours when required

What We Offer

• Competitive salary aligned with experience and performance
• Opportunity to work with a premium, globally recognised adventure travel brand
• High ownership role with exposure to luxury clients and complex itineraries
• Collaborative and growth-oriented work environment

How to Apply

If you are passionate about luxury travel and enjoy managing both sales and operations with excellence, we’d love to hear from you. Apply now or share your profile at hr@adventuresoverland.com

Job Type: Full-time

Pay: ₹70,000.00 - ₹80,000.00 per month

Benefits

• Flexible schedule
• Provident Fund

Work Location: In person