Summary

We are seeking an experienced Technical Writer to support our client's Success Programs, embedded within a high-performing delivery team focused on AI solution enablement and field sales strategy. In this role, you will build the content infrastructure that allows field teams and customer success professionals to operate at scale - partnering directly with Cloud Solution Architects (CSAs), CSAMs, and Microsoft Product Groups to translate complex AI and cloud concepts into polished, reusable assets. This is a high-visibility role at the intersection of technical excellence and scalable delivery.

Responsibilities

• Develop and maintain customer-facing documentation supporting Microsoft AI solution adoption journeys across the full technical stack.
• Build a repeatable, modular library of content assets - playbooks, runbooks, technical guides, and SOPs - that CSAs and field teams can deploy at scale.
• Partner with engineers, architects, and CSAs to extract institutional knowledge and codify it into structured, reusable IP.
• Lead documentation governance, versioning, and knowledge management practices across the delivery team.
• Contribute to onboarding and knowledge transfer frameworks for new delivery resources.
• Ensure all content meets quality standards and is aligned to audience - executive, technical, or end-user.

Required Qualifications

• 5+ years of technical writing experience in enterprise software, cloud technology, or platform services.
• Demonstrated ability to write for multiple audiences simultaneously: executive stakeholders, solution architects, and end users.
• Deep proficiency with Microsoft 365 authoring tools - Word, PowerPoint, SharePoint, OneNote.
• Proven experience documenting AI, cloud, or platform technologies with accuracy and clarity.
• Strong information architecture skills: ability to design and manage large documentation ecosystems for scalability and reuse.
• Experience producing playbooks, runbooks, customer-facing guides, and internal SOPs in delivery-oriented environments.
• Comfortable working directly with technical SMEs to extract, structure, and communicate complex information.
• Adherence to formal documentation standards
• Ability to manage multiple concurrent workstreams in fast-paced, ambiguous environments.

Preferred Qualifications

• Familiarity with Azure AI, Azure OpenAI, or the Microsoft Copilot Stack.
• Docs-as-code experience: Markdown authoring, GitHub or Azure DevOps repositories.
• Background in field sales enablement content or technical pre-sales collateral.
• Exposure to IP development programs, content governance frameworks, or knowledge management initiatives.
• Certification in technical communication (STC, API documentation, or equivalent).

Soft Skills

• Exceptional written communication - ability to make complex technical concepts accessible to any audience.
• Self-directed and comfortable operating in ambiguous, fast-moving environments.
• Strong stakeholder management - able to build trust and extract knowledge from senior technical contributors.
• Detail-oriented with a systematic approach to documentation quality and consistency.
• Collaborative mindset - works fluidly across engineering, architecture, and program teams.

Must Have Skill

• 5+ years of technical writing experience in enterprise software, cloud, or platform services.
• Proficiency with Microsoft 365 authoring tools (Word, PowerPoint, SharePoint)

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