As a Communication Support Specialist at Aditi Consulting, you will be responsible for providing 24x7x365 communication support for the company's global infrastructure. Your main focus will be on delivering clear, succinct, and informative communications to various audiences, including customers, internal partners, and executives. You will collaborate with technical and business contacts to communicate incident status effectively and integrate new products into existing B2B support models, ensuring a world-class customer experience.

• *Key Responsibilities:**
• Leverage available communication tools and processes to generate and tailor notifications for different audiences.
• Support the IT Service Management (ITSM) Incident Management process through effective internal and external communication.
• Regularly interact with customers and internal partners to address their needs and concerns.
• Manage change requests, including reviewing, approving, and rejecting different types of changes.
• *Qualifications Required:**
• Associates Degree or equivalent work experience.
• Proven ability to collaborate with others in supporting products, processes, and resolving problems.
• Experience in orchestrating executive-level status calls and providing updates during major incidents.
• Familiarity with Incident Management and ITIL Process Knowledge for 5 to 8 years.
• Strong stakeholder communication skills with 5 years of experience.
• Preferred Skills: Knowledge of the payments model, ability to learn new products and technologies, driving process improvement, and excellent interpersonal and written & verbal communication skills.
• Superior customer service skills and experience in interacting with customers, technical teams, and leadership.

At Aditi Consulting, we value individuals who can drive process improvement, product integration, industrialization of a global support model, and maintain high-quality standards. Your ability to articulate key performance indicators and action plans to various stakeholders will be crucial in this role. Apply now and be part of a dynamic team dedicated to delivering exceptional communication support services.

(No additional company details were provided in the job description) As a Communication Support Specialist at Aditi Consulting, you will be responsible for providing 24x7x365 communication support for the company's global infrastructure. Your main focus will be on delivering clear, succinct, and informative communications to various audiences, including customers, internal partners, and executives. You will collaborate with technical and business contacts to communicate incident status effectively and integrate new products into existing B2B support models, ensuring a world-class customer experience.

• *Key Responsibilities:**
• Leverage available communication tools and processes to generate and tailor notifications for different audiences.
• Support the IT Service Management (ITSM) Incident Management process through effective internal and external communication.
• Regularly interact with customers and internal partners to address their needs and concerns.
• Manage change requests, including reviewing, approving, and rejecting different types of changes.
• *Qualifications Required:**
• Associates Degree or equivalent work experience.
• Proven ability to collaborate with others in supporting products, processes, and resolving problems.
• Experience in orchestrating executive-level status calls and providing updates during major incidents.
• Familiarity with Incident Management and ITIL Process Knowledge for 5 to 8 years.
• Strong stakeholder communication skills with 5 years of experience.
• Preferred Skills: Knowledge of the payments model, ability to learn new products and technologies, driving process improvement, and excellent interpersonal and written & verbal communication skills.
• Superior customer service skills and experience in interacting with customers, technical teams, and leadership.

At Aditi Consulting, we value individuals who can drive process improvement, product integration, industrialization of a global support model, and maintain high-quality standards. Your ability to articulate key performance indicators and action plans to various stakeholders will be crucial in this role. Apply now and be part of a dynamic team dedicated to delivering exceptional communication support services.

(No additional company details were provided in the job description)