Business Developer – New Accounts (Activeo Customer Engagement)

Location: Within Canada (Toronto, Calgary and Vancouver preferred)

Role Overview

We are looking for a results-driven Business Developer to hunt and acquire new enterprise and mid-market customers for Activeo’s Customer Engagement portfolio. This role is 100% focused on new logo acquisition, owning the full sales cycle from prospecting to deal closure, and working closely with presales, marketing, and delivery teams to position Activeo as a trusted partner in customer engagement transformation. The ideal candidate is a true hunter with strong business acumen, experience selling complex B2B solutions, and a passion for customer experience, contact centers, CRM, and digital engagement platforms.

Key Responsibilities

New Business Acquisition (Hunter Role)

• Proactively identify, prospect, and qualify new customer opportunities within target industries and accounts
• Build and execute a structured hunting strategy (account-based selling, outbound campaigns, partner referrals, events)
• Drive new logo acquisition aligned with Activeo’s growth objectives

Sales Ownership & Deal Execution

• Own the full sales lifecycle: discovery, value positioning, solution design (with presales), negotiation, and closing
• Lead customer engagements with C-level and senior stakeholders (CX, IT, Digital, Operations, Sales)
• Develop compelling business cases and ROI-driven proposals

Customer Engagement Portfolio Focus

• Sell Activeo’s Customer Engagement solutions, including:
• Contact Center & CCaaS platforms
• Digital channels, AI, automation, and analytics
• Position Activeo as a strategic advisor, not just a system integrator

Pipeline & Forecast Management

• Build and maintain a strong, healthy sales pipeline
• Accurately forecast revenue and report progress using CRM tools
• Track opportunities, risks, and next actions with discipline

Collaboration & Ecosystem

• Work closely with presales, delivery, and partner teams
• Leverage technology partners (e.g. CCaaS, AI vendors) to accelerate deal velocity
• Contribute market feedback to refine offerings and go-to-market strategy

Required Experience & Skills

Must-Have

• 3+ years of experience in B2B business development or enterprise sales
• Proven track record in hunting and closing new accounts
• Experience selling complex solutions (CCaaS, SaaS, Customer experience, CRM, digital transformation)
• Strong consultative selling and discovery skills
• Ability to engage confidently with senior decision-makers
• Excellent communication, negotiation, and presentation skills

Nice-to-Have

• Experience with Customer Engagement / Contact Center
• Exposure to vendors such as Amazon Web Services, Salesforce, Amazon Connect, Genesys, Cisco, etc.
• Knowledge of AI, automation, and data-driven customer experience use cases
• Experience working with system integrators or consulting firms

Profile We’re Looking For

• Hunter mindset: proactive, resilient, and target-driven
• Strategic thinker with hands-on execution capability
• Comfortable navigating ambiguity and complex sales environments
• Curious, structured, and customer-obsessed

Why Join Activeo

• Work on high-impact customer engagement transformations
• Sell strategic, value-driven solutions, not commodities
• Be part of a growing, expert-led organization with strong partner ecosystems
• Clear visibility, ownership, and growth opportunities
• Enjoy a fast-growing environment and a positive work culture