Role Overview
Aceolution is hiring a mid-level Customer Service Manager. This is a full-time hybrid role, based in Andhra Pradesh. posted last week. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Job Description
Hiring: Customer Service Manager / Service Delivery Manager (Hybrid – South India)
Aceolution is hiring an experienced Customer Service Manager / Service Delivery Manager to support and oversee contact center operations for our newly established delivery center in Madagascar. This is an exciting opportunity to work in a global operations environment while being based in South India under a hybrid work model.
📍 Preferred Locations
Chennai | Bangalore | Hyderabad | Pune
💼 Role Overview
The selected candidate will be responsible for managing service delivery, operational performance, stakeholder coordination, and overall contact center governance for the Madagascar operations.
🔑 Key Responsibilities
- Manage day-to-day contact center operations and service delivery
- Monitor KPIs, SLAs, productivity, and customer satisfaction metrics
- Handle operational escalations and performance reporting
- Drive process improvements and operational optimization initiatives
- Collaborate with internal teams and client stakeholders
- Support governance and operational oversight for the Madagascar contact center
'05; Preferred Profile
- Experience in Contact Center / BPO Operations Management
- Prior experience as a Customer Service Manager or Service Delivery Manager
- Strong people management and stakeholder management skills
- Exposure to international operations is preferred
- French language proficiency is an Must
🌍 Why Join?
- Opportunity to work in a global operational setup
- Hybrid work flexibility
- Exposure to international contact center management
- Collaborative and fast-growing environment
📩 Interested?
Please share your updated CV to along with:
- Current Location
- Current Compensation
- Expected Compensation
- Notice Period
- French Language Proficiency Level
Frequently Asked Questions
How do I apply for the Customer Service Manager position at Aceolution?
Use the Apply button above to submit your application directly to Aceolution. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Is the Customer Service Manager role at Aceolution remote or in-office?
This is a hybrid role based in Andhra Pradesh. Expect a mix of in-office and remote days, with the specific cadence set by the hiring manager.
What does a Customer Service Manager at Aceolution earn?
Aceolution has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Customer Service Manager role at Aceolution posted?
This role was posted on June 11, 2026 (11 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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