As a Customer Service Manager / Service Delivery Manager at Aceolution, you will play a crucial role in overseeing contact center operations for the newly established delivery center in Madagascar. Your responsibilities will include: - Managing day-to-day contact center operations and service delivery - Monitoring KPIs, SLAs, productivity, and customer satisfaction metrics - Handling operational escalations and performance reporting - Driving process improvements and operational optimization initiatives - Collaborating with internal teams and client stakeholders - Supporting governance and operational oversight for the Madagascar contact center Preferred Profile: - Experience in Contact Center / BPO Operations Management - Prior experience as a Customer Service Manager or Service Delivery Manager - Strong people management and stakeholder management skills - Exposure to international operations is preferred - French language proficiency is a must In this role, you will have the opportunity to work in a global operational setup with hybrid work flexibility. You will gain exposure to international contact center management in a collaborative and fast-growing environment. If you are interested in this position, please share your updated CV to [easyhiring.pro](mailto:easyhiring.pro) along with your current location, current compensation, expected compensation, notice period, and French language proficiency level. As a Customer Service Manager / Service Delivery Manager at Aceolution, you will play a crucial role in overseeing contact center operations for the newly established delivery center in Madagascar. Your responsibilities will include: - Managing day-to-day contact center operations and service delivery - Monitoring KPIs, SLAs, productivity, and customer satisfaction metrics - Handling operational escalations and performance reporting - Driving process improvements and operational optimization initiatives - Collaborating with internal teams and client stakeholders - Supporting governance and operational oversight for the Madagascar contact center Preferred Profile: - Experience in Contact Center / BPO Operations Management - Prior experience as a Customer Service Manager or Service Delivery Manager - Strong people management and stakeholder management skills - Exposure to international operations is preferred - French language proficiency is a must In this role, you will have the opportunity to work in a global operational setup with hybrid work flexibility. You will gain exposure to international contact center management in a collaborative and fast-growing environment. If you are interested in this position, please share your updated CV to [easyhiring.pro](mailto:easyhiring.pro) along with your current location, current compensation, expected compensation, notice period, and French language proficiency level.