Customer Success Manager, Enterprise (New York)

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Remote - USARemotePosted Today

Role Overview

Abnormal Security is hiring a mid-level Customer Success Manager, Enterprise (New York). This is a full-time remote role, with the team based in Remote - USA. Part of Abnormal Security's Lifecycle hiring, posted today. applications are still in the early window, before most candidates have applied. Full responsibilities, required qualifications, and the apply link are listed in the description below.

Salary Context

Salary is not disclosed in this posting. Market median for Mid-level Lifecycle roles is $105k-$140k (based on 340 comparable listings). Many employers share specifics during the interview process or after an initial screen.

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JiraSaaSSalesforceROIORCase ManagementCompensationBenefits

Job description

About the Role

As a Customer Success Manager at Abnormal AI, you will serve as the primary liaison between customers and internal teams, focusing on successful onboarding, adoption, and ongoing value delivery. You will build and nurture strong customer relationships, align on business goals, and drive measurable outcomes through best practice adoption and strategic planning. You will proactively identify opportunities and risks to help customers maximize their investment and contribute valuable feedback for product improvements. Your role involves collaboration with cross-functional teams and maintaining customer satisfaction and retention.

Who you are

Skilled at building trust and maintaining relationships with stakeholders at various organizational levels, including executives
Action-oriented, analytical, and collaborative in approach to customer success and issue resolution
Dedicated to delivering measurable customer value and ensuring satisfaction throughout the customer lifecycle
Strong verbal and written communication skills, comfortable handling both strategic discussions and technical conversations
Solid technical understanding of SaaS products, including internet technologies, networking, and email security solutions
Proven track record of driving product adoption and supporting long-term customer growth

What you will do

Act as the main point of contact for assigned customers, developing strategic relationships and guiding platform adoption and success planning
Deliver regular business reviews (QBRs/EBRs), clearly communicating ROI and aligning on success metrics to support retention and expansion
Understand customers’ industries, goals, and challenges to provide tailored recommendations and align internal and external stakeholders on success objectives
Promote awareness and usage of key platform features, provide ongoing education, and identify opportunities for expanded adoption
Proactively monitor customer health, manage escalations, and collaborate with Product, Engineering, Support, and Sales teams to resolve issues and share actionable insights
Maintain expert knowledge of the product roadmap and communicate relevant updates and enhancements to customers
Coordinate with internal teams to develop and execute customer success plans, addressing risks before they impact engagement or satisfaction

Must Haves

5+ years of experience in enterprise SaaS, with at least 3+ years in Customer Success, TAM, or support roles
Proven ability to manage large customer portfolios and develop long-term relationships, including at the executive level
Excellent communication, presentation, and organizational skills, capable of managing both strategic and technical conversations effectively
Strong problem-solving skills and experience resolving escalations while maintaining a positive customer experience
Proficiency with CRM and case management tools such as Salesforce and Jira
Technical proficiency related to internet technologies, networking, and email security products
Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or equivalent practical experience

#LI-MC2

Actual compensation will be determined based on several non-discriminatory factors including skills, experience, qualifications, and geographic location.
In addition to base salary, this role may be eligible for bonus or incentive compensation, equity, and a comprehensive benefits package.

Base salary range:

$119,040—$140,000 USD

AI and our hiring process
Abnormal AI uses AI-assisted tools to help our recruiting team prepare for candidate interviews. These tools analyze resume content and role requirements to suggest interview questions and identify areas for the interviewer to explore. They do not make hiring decisions or screen candidates automatically. Every decision about a candidacy is made by a person.

Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please click here. If you would like more information on your EEO rights under the law, please click here.

About Abnormal Security

Abnormal Security

abnormal.ai

LifecycleHires remote

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Frequently Asked Questions

How do I apply for the Customer Success Manager, Enterprise (New York) position at Abnormal Security?

Use the Apply button above to submit your application directly to Abnormal Security. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.

Is the Customer Success Manager, Enterprise (New York) role at Abnormal Security remote?

Yes. This is a remote role. The team is based in Remote - USA, but the position itself does not require relocating to that office.

What does a Customer Success Manager, Enterprise (New York) at Abnormal Security earn?

Abnormal Security has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.

When was the Customer Success Manager, Enterprise (New York) role at Abnormal Security posted?

This role was posted on July 23, 2026 (today). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.

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