Customer Success Manager, Enterprise (Fed/SLED)

Be an Early ApplicantFull TimeRemote

Remote - USARemotePosted Today

Role Overview

Abnormal Security is hiring a Customer Success Manager, Enterprise (Fed/SLED). This is a full-time remote role, with the team based in Remote - USA. Part of Abnormal Security's Lifecycle hiring, posted today. applications are still in the early window, before most candidates have applied. Full responsibilities, required qualifications, and the apply link are listed in the description below.

Salary Context

Salary is not disclosed in this posting. Market median for Lifecycle roles is $100k-$140k (based on 500 comparable listings). Many employers share specifics during the interview process or after an initial screen.

Resume Keywords to Include

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Job description

About the Role

As a Customer Success Manager, Fed/SLED you will manage and grow a portfolio of customer relationships, ensuring their success and satisfaction while maximizing value realization from the Abnormal platform. Acting as a trusted advisor, you’ll align on success criteria, drive adoption of best practices, educate on new features, identify upsell opportunities, and proactively address issues while providing feedback to internal teams.

Who you are

Experienced in enterprise SaaS product support environments
Skilled at building long-term, executive-level relationships and delivering measurable outcomes (renewals, health scores, growth)
Strategic thinker with strong account management, planning, and problem-solving skills
Capable of leading cross-functional initiatives to address customer needs and deliver scalable solutions
Knowledgeable in customer lifecycle management, including journey mapping, touchpoints, and retention strategies
Proficient with case management systems and CRMs (e.g., SFDC, JIRA)
Strong communicator with the ability to influence and engage executives and stakeholders at all levels

What you will do

Portfolio Management: Own a portfolio of accounts, ensuring ongoing satisfaction, retention, and growth
Value Realization: Serve as the customer advocate, deliver Business Reviews, prove ROI, and drive adoption of platform features to maximize value
Success Planning: Develop and execute strategic success plans that align with customer goals and roadmap; engage senior decision makers to guide strategy
Expansion Opportunities: Identify upsell and cross-sell opportunities based on customer needs and platform adoption
Product Knowledge: Maintain deep knowledge of Abnormal products and roadmap to educate customers on relevant features and drive adoption
Relationship Building: Establish trusted advisor relationships, understand industry trends, and cultivate customer champions
Collaboration: Partner across internal teams (Sales, Product, Engineering, Support) to ensure customer satisfaction, renewals, and expansion
Risk Mitigation: Monitor customer health, anticipate risks, and coordinate remediation plans before issues escalate

Must Haves

5+ years of Customer Success experience, ideally in enterprise SaaS
Proven track record managing executive relationships (CIO, CISO, or equivalent)
Demonstrated success driving customer adoption, retention, and growth within a defined portfolio
Strong account management, strategic planning, problem-solving, and negotiation skills
Strong technical aptitude with enterprise software and networking technologies
Excellent communication and presentation skills, with the ability to lead executive-level discussions
Bachelor’s degree in Computer Science, Engineering, or equivalent work experience

#LI-MC2

Actual compensation will be determined based on several non-discriminatory factors including skills, experience, qualifications, and geographic location.
In addition to base salary, this role may be eligible for bonus or incentive compensation, equity, and a comprehensive benefits package.

Base salary range:

$119,040—$140,000 USD

AI and our hiring process
Abnormal AI uses AI-assisted tools to help our recruiting team prepare for candidate interviews. These tools analyze resume content and role requirements to suggest interview questions and identify areas for the interviewer to explore. They do not make hiring decisions or screen candidates automatically. Every decision about a candidacy is made by a person.

Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please click here. If you would like more information on your EEO rights under the law, please click here.

About Abnormal Security

Abnormal Security

abnormal.ai

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Frequently Asked Questions

How do I apply for the Customer Success Manager, Enterprise (Fed/SLED) position at Abnormal Security?

Use the Apply button above to submit your application directly to Abnormal Security. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.

Is the Customer Success Manager, Enterprise (Fed/SLED) role at Abnormal Security remote?

Yes. This is a remote role. The team is based in Remote - USA, but the position itself does not require relocating to that office.

What does a Customer Success Manager, Enterprise (Fed/SLED) at Abnormal Security earn?

Abnormal Security has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.

When was the Customer Success Manager, Enterprise (Fed/SLED) role at Abnormal Security posted?

This role was posted on July 23, 2026 (today). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.

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