Medical Receptionist & Administrative Assistant

Role Overview

24x7 Direct is looking for a polished, organised, and patient-centered Medical Receptionist & Administrative Assistant to support daily clinic operations remotely. In this role, you will be the first point of contact for patients, handle appointment coordination, manage enquiries and leads, and provide broad administrative assistance to help the practice run smoothly.

Core Duties

• Serve as the main front-desk contact and ensure every patient receives a warm, professional experience.
• Schedule, reschedule, and confirm appointments using clinic management software.
• Answer incoming calls, respond to patient questions, and manage routine administrative tasks.
• Keep patient information and records accurate, organised, and strictly confidential.
• Handle payments and support billing tasks, including Medicare-related administration.
• Assist doctors and clinical staff with workflow and day-to-day administrative support.
• Maintain efficient, well-organised reception processes.
• Send patient recalls, reminders, and follow-up messages.
• Update clinic databases, filing records, and correspondence logs.
• Respond to enquiries received through the website, social media, email, and phone.
• Track, follow up on, and nurture patient leads from first enquiry to booked appointment.
• Support CRM updates and lead monitoring.
• Help communicate service information to patients and support patient education.
• Provide administrative support for marketing campaigns and promotional activities.
• Contribute to improved conversion from enquiry to appointment through professional follow-up and communication.

Candidate Requirements

• At least 2 to 3 years of experience as a medical receptionist, medical administrator, or in a healthcare environment.
• Strong customer service skills and excellent interpersonal communication.
• High attention to detail and strong organisational ability.
• Ability to manage multiple tasks efficiently in a busy clinical setting.
• Professional communication style and presentable manner.
• Comfort working independently as well as collaboratively with a team.
• Sound understanding of patient privacy, confidentiality, and the handling of sensitive medical information.

Preferred Experience

• Familiarity with practice management tools such as HotDoc, Cliniko, Best Practice, Xero, Stripe, or similar systems.
• Experience processing patient payments and assisting with Medicare-related administration.
• Background in turning enquiries into appointments and managing patient leads.
• Exposure to cosmetic, aesthetic, dermatology, skin cancer, specialist, or general practice environments.
• Experience using CRM systems and managing patient relationships.
• Experience supporting marketing and patient engagement initiatives.

Work Style and Expectations

This is a permanent remote role with fixed shift hours. It is not intended as freelance work or a flexible-hours arrangement. The company expects the same level of discipline, responsiveness, and accountability that would be required in an office-based position.

• Work set hours with strict shift timing.
• Use time-tracking software during working hours.
• Join team and client calls with your camera switched on.
• Stay consistently available and responsive throughout the shift.
• Treat the role as a long-term full-time position rather than a side job.

Compensation and Benefits

• Monthly salary: Php 35,000.
• Pay is released twice a month, on the 15th and on the 30th or 31st.
• Overtime and Philippine public holidays are paid separately.
• Probation period of 6 months.
• HMO coverage is provided after 6 months of probation.
• 10 days of annual leave credits.
• 5 days of sick leave.
• Eligibility for 13th month pay after 30 days.
• Annual salary review.
• Laptop provided after 30 days.
• Permanent work-from-home setup.
• You must use your own internet connection.
• Shift schedule: 6:00 AM to 3:00 PM Philippine time, Monday to Friday.

Additional Notes

This position supports both medical and aesthetic healthcare services and offers ongoing training, development, and growth opportunities as the business expands. The work is meaningful and contributes to improving patient health, confidence, and overall wellbeing.

Responsibilities

• Act as the primary reception contact and deliver a courteous, professional patient experience.
• Coordinate appointments, confirmations, and scheduling updates through clinic software.
• Manage phone calls, patient questions, and general administrative requests.
• Maintain accurate, secure patient records and documentation.
• Process payments and assist with billing and Medicare administration.
• Support clinical staff with administrative tasks and workflow coordination.
• Keep the reception function efficient, structured, and professional.
• Send reminders, recalls, and follow-up communications to patients.
• Organise databases, filing systems, and patient correspondence.
• Respond to enquiries from website, social media, email, and phone channels.
• Track and nurture patient leads through to booking.
• Assist with CRM updates, lead management, and patient communication.
• Support patient education and marketing-related admin tasks.

Requirements

• 2-3 years of experience in a medical receptionist, medical administration, or healthcare support role.
• Strong customer service and communication skills.
• Excellent organisation and attention to detail.
• Ability to multitask effectively in a busy clinical environment.
• Professional presentation and communication.
• Capacity to work both independently and as part of a team.
• Understanding of confidentiality, privacy requirements, and sensitive medical data handling.
• Familiarity with tools such as HotDoc, Cliniko, Best Practice, Xero, Stripe, or similar platforms is preferred.
• Experience with patient payments and Medicare-related admin is preferred.
• Experience converting enquiries into appointments and handling leads is preferred.
• Exposure to cosmetic, aesthetic, dermatology, skin cancer, specialist, or general practice settings is preferred.
• CRM experience and support for marketing/patient engagement initiatives are preferred.
• Willingness to work fixed shift hours, use time tracking, and join video calls with camera on.
• Comfort with a long-term full-time remote role rather than freelance or flexible work.

Perks & benefits

• Supportive and professional team culture.
• Exposure to both medical and aesthetic healthcare services.
• Training and ongoing development opportunities.
• Growth potential as the business expands.
• Purpose-driven work that helps improve patient health, confidence, and wellbeing.
• HMO provided after 6 months of probation.
• Overtime and public holiday pay.
• Annual leave and sick leave entitlements.
• 13th month pay eligibility after 30 days.
• Annual salary review.
• Laptop provided after 30 days.