About You

At ZINFI, we’re looking to bring on board people who embody our core values:

• Be Transparent. We want team members to be honest communication with customers, stakeholders, and internal teams.
• Be Effective. Effectiveness is achieving goals well, focusing on producing tangible customer results.
• Be Accountable. Accountability builds trust and reliability by following through on commitments to ensure dependability.
• Be Mindful. Mindfulness promotes continuous learning, innovation, and adaptability within a dynamic, evolving industry.
• Be Willing. Willingness means readiness to face challenges, embrace change, and positively contribute to team efforts.
• Have Ownership. Ownership involves taking personal responsibility for work outcomes and team success consistently.
• Be Respectful. Respect creates a positive, collaborative, professional work environment – valuing diversity.
• Be Knowledgeable. Knowledge is pursued continuously, fostering expertise and understanding through ongoing learning and sharing.

What You Will Do

Our employees are tasked with delivering excellent business results by focusing on customer satisfaction and success. These results are best achieved by:

• Customer Need Analysis: Actively engage with customers through interviews, workshops, and research to gather and document business requirements that reflect their needs and expectations.
• Use Case Analysis: Analyze and translate customer requirements into functional specifications that the development team can implement, ensuring customer-centric use cases drive all outcomes.
• Value Proposition Analysis: Collaborate with the Product Owner to shape the end-to-end product strategy, ensuring that business value is defined based on the customer’s goals and objectives.
• Customer-Driven Prioritization: Maintain a backlog prioritized by the potential customer impact, ensuring that all work provides the maximum value to the customer.
• Continuous Feedback Loop: Act as the primary point of contact for customers and the internal team, ensuring clarity of customer requirements and addressing concerns throughout the development cycle.
• Solution Validation and Metrics: Define, implement, and track performance metrics to assess the effectiveness of solutions from the customer’s perspective once they enter production.
• Product Demos and User Training: Prepare and support the team in delivering product demos and user training sessions that address the customer’s pain points.
• Prototyping and Mockups: Based on customer insights, create conceptual prototypes and mockups to facilitate faster solution validation and ensure alignment with customer needs.
• Cross-functional collaboration: Collaborate across teams to ensure alignment between customer needs and technical solutions, focusing on delivering customer value.
• Customer-Focused Project Management: Plan and monitor deliverables to ensure on-time completion of projects that are critical to the customer’s success.
• Customer Data Analysis: Perform data analysis to consolidate insights into how customers use the product, identifying areas for improvement.
• Requirements Analysis: Facilitate the communication between customers, business stakeholders, and development teams to ensure the successful delivery of customer-centric projects.
• Expert in Product Domain: Become the go-to expert in at least one area of the Product, with a deep understanding of how that area impacts the customer experience.

What You Will Bring To The Table

• 2 to 4 years of experience as a business analyst, with a strong focus on customer engagement and satisfaction.
• Competency in Microsoft applications, including Word, Excel, PowerPoint, and Outlook.
• Experience with software product management lifecycle and Agile methodologies, with a focus on delivering customer-driven solutions.
• Ability to own small, well-scoped workflows and implementation (configuration DIY based) that meet specific customer requirements.
• Self-starter with a customer-first mindset, capable of creative thinking and relationship building.
• Strong communication skills with the ability to present complex messages clearly to both customers and stakeholders.
• Detail-oriented, analytical, and inquisitive, with the ability to manage multiple customer priorities simultaneously.
• Strong project management and tracking skills, comfortable making decisions that prioritize customer outcomes.

Nice To Have

• Knowledge of Relational DB Concepts and Design, with an understanding of how customer data is managed.
• Familiarity with Microsoft Azure and service-oriented (SOA) architectures that support customer integrations.
• Knowledge of event-driven (EDA) architecture.

Qualification

• Bachelor’s Degree in a relevant field or equivalent work experience, with a focus on customer engagement and satisfaction.

Location:

• Kolkata, India.

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