Senior Manager, Customer Operations (Remote First)
ZensuranceRole Overview
Zensurance is hiring a Senior Manager, Customer Operations (Remote First). This is a full-time remote role, with the team based in Toronto. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
About Us
Zensurance is redefining commercial insurance for Canadian businesses.
As a leading InsurTech, we make getting the right coverage simple, fast, and accessible through a digital-first experience. Our platform combines advanced technology with deep industry expertise to deliver tailored insurance solutions that help businesses thrive.
Zensurance has been recognized for its rapid growth and industry impact:
✅ Deloitte’s Technology Fast 50 (2023, 2024, 2025)
✅Deloitte’s Technology Fast 500 (2024, 2025)
✅ Top Insurance Employers (2022)
At Zensurance, we value ownership, collaboration, and innovation. Our team thrives on solving complex challenges, challenging the status quo, and making a real impact in an industry ready for change.
If you're looking to build something meaningful in a fast-growing, customer-focused company, we’d love to hear from you!
Reporting to the Sales Director, you’ll partner with Sales Operations to define the strategic vision and day-to-day execution of the Accounts Management department.
You’ll oversee our Commercial Insurance Accounts Team, building the high-velocity processes and workflows necessary to ensure a seamless customer journey.
As a leader of leaders, you’ll navigate performance conversations with empathy while translating company objectives into measurable outcomes. We’e looking for an operational expert with deep experience in high-volume Customer Support environments.
Insurance experience is not required.
We have plenty of industry experts on the team to support you. What we need is your ability to scale high-trust, high-performing teams and drive a relentless focus on the customer experience.
Frequently Asked Questions
How do I apply for the Senior Manager, Customer Operations (Remote First) position at Zensurance?
Use the Apply button above to submit your application directly to Zensurance. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Is the Senior Manager, Customer Operations (Remote First) role at Zensurance remote?
Yes. This is a remote role. The team is based in Toronto, but the position itself does not require relocating to that office.
What does a Senior Manager, Customer Operations (Remote First) at Zensurance earn?
Zensurance has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Senior Manager, Customer Operations (Remote First) role at Zensurance posted?
This role was posted on April 27, 2026 (56 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
How much experience does the Senior Manager, Customer Operations (Remote First) role at Zensurance require?
This is a senior-level position. Most senior roles call for 5+ years of directly relevant experience. Zensurance lists their specific requirements in the description below, so review the must-have qualifications closely before applying.
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