Java Support Engineer (Production Support)

Role Overview

We are seeking a technically strong Java Support Engineer who combines solid development knowledge with a passion for support and operational excellence. The ideal candidate should have hands-on experience in Java, Spring Boot, and Angular, along with a strong understanding of application engineering concepts, and must be comfortable working in a production support environment handling incidents, troubleshooting, monitoring, and system stability.

Work Location: Hyderabad or Chennai

Key Responsibilities

· Provide L2/L3 production support for enterprise applications.

· Troubleshoot, debug, and resolve application issues within defined SLAs.

· Analyze logs, identify root causes, and implement fixes or workarounds.

· Collaborate with development teams for permanent issue resolution.

· Monitor application health, performance, and availability.

· Support deployments, releases, and environment validations.

· Perform minor code fixes and enhancements when required.

· Document issues, solutions, and support procedures.

· Participate in on-call rotations and handle incident management.

Required Skills & Qualifications

· Strong hands-on experience in Java and Spring Boot.

· Working knowledge of Angular for frontend understanding.

· Good understanding of application architecture, APIs, microservices, and debugging techniques.

· Experience with log analysis tools, monitoring tools, and ticketing systems.

· Knowledge of SQL databases and query troubleshooting.

· Familiarity with Linux/Unix environments.

· Understanding of CI/CD, release processes, and version control (Git).

· Strong analytical, problem-solving, and communication skills