Role Overview
Yulu is hiring a entry-level Customer Support Specialist. This is a full-time role in Jharkhand. posted 4 days ago. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Job Description
About Yulu
Yulu is India’s leading shared micro-mobility platform, revolutionizing urban transportation through smart, sustainable, and electric-first mobility solutions. With a rapidly growing fleet of tech-enabled electric two-wheelers and a robust battery-swapping infrastructure, Yulu makes last-mile commutes not only efficient but also planet-friendly.
Our IoT-driven platform and smart electric vehicles are helping cities reduce traffic congestion and carbon emissions while empowering millions with affordable and reliable transportation.
Backed by industry giants like Bajaj Auto and Magna International, Yulu operates at the intersection of mobility, technology, and sustainability. Our mission is to reduce congestion, cut emissions, and transform how India moves — one ride at a time.
With millions of rides completed, thousands of EVs on the road, and a rapidly expanding footprint, we’re not just building EVs — we’re building the future of urban mobility in India.
Learn more:
About the Role
We are looking for passionate and customer-focused Customer Support Specialists to join our Yulu Bikes support team. In this role, you will be the first point of contact for our customers and will provide assistance via chat, phone, and email. You will be helping users with their rides, app queries, battery swaps, and payment-related concerns — ensuring a seamless and positive customer experience.
Responsibilities
- Provide prompt, empathetic, and accurate support to customers through chat, phone, and email.
- Assist customers with issues related to bike usage, lock/unlock, battery swaps, plan extensions, payments, and app troubleshooting.
- Manage 3 or more chat conversations simultaneously while maintaining high-quality responses.
- Handle customers with empathy, especially those stranded mid-ride, ensuring urgency in resolution.
- Escalate complex or unresolved issues to internal teams while keeping customers updated.
- Document all customer interactions in the CRM/ticketing system with accuracy.
- Adhere to shift schedules, including rotational and night shifts, as per business requirements.
- Collaborate with peers and cross-functional teams to improve processes, customer experience, and service quality.
Requirements
- 1–3 years of experience in customer support(chat, call, or email).
- Excellent communication skills in English and Hinglish (Hindi+English mix).
- Ability to multitask and handle high-volume support (3+ concurrent chat conversations).
- Strong problem-solving skills with a customer-first mindset.
- Basic technical troubleshooting skills to assist with app-related issues and bike operations.
- Flexibility to work in rotational and night shifts.
- Familiarity with customer support tools like Freshdesk, Zendesk, or similar platforms is preferred.
What We Offer
- Opportunity to be part of a fast-growing mobility and EV (electric vehicle) ecosystem.
- A collaborative and energetic work environment with learning and career growth opportunities.
About Yulu
Yulu
yulu.bike
Frequently Asked Questions
How do I apply for the Customer Support Specialist position at Yulu?
Use the Apply button above to submit your application directly to Yulu. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Customer Support Specialist position at Yulu located?
This position is based in Jharkhand. Yulu has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Customer Support Specialist at Yulu earn?
Yulu has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Customer Support Specialist role at Yulu posted?
This role was posted on June 22, 2026 (4 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
Is the Customer Support Specialist role at Yulu entry-level?
Yes. This is an entry-level position. Strong candidates typically have 0-2 years of relevant work experience, internships, or significant project work. Read the full description for any specific qualification requirements Yulu has listed.
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