IT Operations Specialist (Mac/ IOS)

Yubi, formerly known as CredAvenue, is re-defining global debt markets by freeing the flow of finance between borrowers, lenders, and investors. We are the world's possibility platform for the discovery, investment, fulfillment, and collection of any debt solution. At Yubi, opportunities are plenty and we equip you with tools to seize it.

In March 2022, we became India's fastest fintech and most impactful startup to join the unicorn club with a Series B fundraising round of $137 million. In 2020, we began our journey with a vision of transforming and deepening the global institutional debt market through technology. Our two-sided debt marketplace helps institutional and HNI investors find the widest network of corporate borrowers and debt products on one side and helps corporates to discover investors and access debt capital efficiently on the other side.

Switching between platforms is easy, which means investors can lend, invest and trade bonds - all in one place. All of our platforms shake up the traditional debt ecosystem and offer new ways of digital finance. We are hiring for IT Consultant specialised IT operations for Mac/ Windows 1.

Core IT & User Lifecycle Management - Day-to-Day IT Incidents & Request Management: Handling day-to-day IT incidents and service requests from Bangalore location users, including support for the tech team's development tools and new hardware/software requirements.

• User On-Boarding Support: End-to-end IT on-boarding support for new joiners at the Bangalore location (laptop provisioning, system access, mobile device access, Zoho pre-boarding modules).
• Off-Boarding Support: Complete IT off-boarding for exit users (revocation of system access, asset recovery, updating the Zoho off-boarding module).
• Laptop Preparation & Readiness: Imaging, configuring, and validating laptops (Windows & Mac Systems) as per the IT compliance checklist for onboarding and replacements.
• Priority Support: Dedicated support for CXOs and Senior Management Team on Bangalore location.
• IT Asset, Compliance, and Audit - IT Asset Management: Maintaining and managing IT asset inventory with regular physical verification, and tracking on-boarding, off-boarding, migration, and replacement requests with up-to-date reports.
• Non-Compliance & Patch Management: Monthly monitoring and remediation of non-compliance for hard disk encryption, Global Protect, Falcon Antivirus, Mac, and Windows patch updates across Bangalore location users.
• Internal Audit Support: Physical presence and support during internal audits, covering IT Infrastructure at the Bangalore location.
• Infrastructure and Event Support - Network & Firewall Management: IT Support for network-related activities including firewall resilience, access points, switches, printers, LAN connectivity, and co-ordination with the centralised network team for the Bangalore facility activities.
• IT Infrastructure Support For Events: Setup and provide end-to-end IT support for in-person events such as Town hall, Yubi Inspire, and Fire chat.
• Power Shutdown Management: Co-ordination and monitoring of IT infrastructure during annual or scheduled power shutdown activities. 4.

Dedicated

Entity & HR Support - Finfort Entity IT Support: Dedicated IT support for Finfort including on-boarding/off-boarding, Slack setup with vendors and SmartFlow account management, asset tracking, MS Office tenant maintenance, and hardware/software troubleshooting.

• Spocto Movement & Support: IT Support required for Spocto Movement to Koramangala office for complete IT set up readiness for onboarding of Spocto callers teams.
• HR Training & Interviews IT Support: Laptop preparation and end-to-end IT support for training sessions and interviews, including asset requests.
• User Entity Migration: In-person support for migration of Bangalore-based users across entities (CAPL, CSPL, CORP, SPOCTO, FINFORT) as per migration requests from HR.