Customer Support Representative
Young Minds Technology Solutions Pvt LtdRole Overview
Young Minds Technology Solutions Pvt Ltd is hiring a entry-level Customer Support Representative. This is a full-time role in Andhra Pradesh. posted last week. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
JOB DESCRIPTION
We are looking for a passionate and experienced/Fresher to join us as a Customer Support Executive.
Key Responsibilities:
Provide prompt and professional customer support to students and Ph.D. scholars via phone, email, and chat.
Assist students in understanding project requirements, research methodologies, and available resources.
Guide students through the process of selecting topics, preparing documentation, and implementing projects.
Collaborate with technical and academic teams to resolve student queries effectively.
Maintain detailed records of student interactions and follow up to ensure satisfaction.
Address technical issues related to project software, tools, or research platforms.
Provide clear and concise explanations for academic and project-related queries.
Manage escalations and ensure timely resolution of critical issues.
Stay updated on academic trends, research methodologies, and industry developments.
Qualifications and Skills:
Bachelor's/Master’s degree in any discipline (preferably in Engineering, Computer Science, or Management).
1-3 years of experience in customer support, preferably in the education or EdTech sector.
Strong verbal and written communication skills in English (additional languages are a plus).
Ability to explain complex concepts in an easy-to-understand manner.
Familiarity with academic research, project documentation, and referencing styles.
Basic technical knowledge of programming languages, software tools, and research methodologies is a plus.
Patience, empathy, and a customer-centric approach to problem-solving.
Strong organizational and multitasking skills.
Job Type: Full-time
Pay: ₹12,000.00 - ₹15,000.00 per month
How to Apply
Interested candidates are encouraged to send their resumes to venkataashok.hr@ytmsindia.com or contact at +91-XXXXXXXXXX. Please include "Customer Support" in the subject line.
Job Types: Full-time, Permanent, Fresher
Pay: ₹12,548.19 - ₹15,000.00 per month
Benefits
- Provident Fund
Language:
- English (Preferred)
- Hindi (Required)
Work Location: In person
Frequently Asked Questions
How do I apply for the Customer Support Representative position at Young Minds Technology Solutions Pvt Ltd?
Use the Apply button above to submit your application directly to Young Minds Technology Solutions Pvt Ltd. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Customer Support Representative position at Young Minds Technology Solutions Pvt Ltd located?
This position is based in Andhra Pradesh. Young Minds Technology Solutions Pvt Ltd has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Customer Support Representative at Young Minds Technology Solutions Pvt Ltd earn?
Young Minds Technology Solutions Pvt Ltd has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Customer Support Representative role at Young Minds Technology Solutions Pvt Ltd posted?
This role was posted on June 4, 2026 (13 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
Is the Customer Support Representative role at Young Minds Technology Solutions Pvt Ltd entry-level?
Yes. This is an entry-level position. Strong candidates typically have 0-2 years of relevant work experience, internships, or significant project work. Read the full description for any specific qualification requirements Young Minds Technology Solutions Pvt Ltd has listed.
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