Manager Resident Experience - Sarnia

Why Work With Us?

At York Property Management, we’re committed to creating a workplace where employees thrive. From fostering collaboration to celebrating successes, we’re here to support you every step of the way with:

• Supportive Team Culture: Work with a welcoming and inclusive team that values your contributions.
• Career Development Opportunities: Advance your career with opportunities for growth, mentorship, and leadership.
• Employee Recognition Program: Your hard work and loyalty does not go unnoticed with our peer recognition program.

Manager of Resident Experience (MRE)

Reporting to the Community Manager, the Manager of Resident Experience is responsible for day-to-day customer service, cleaning and maintenance of the residential property on behalf of York Property Management.

Priorities change regularly in this position, and the employee must be flexible and willing to change responsibilities as required.

Responsibilities

Renting Units

• Respond to inquiries from prospective residents in person, via email, and over the phone in a prompt and courteous manner
• Schedule and attend appointments to show units and advise current resident (if applicable) of Notice to Enter
• Meet with new residents to provide keys and Welcome Packages and answer any questions about the unit and/or building

Move Outs and Unit Turnover

• Submit Notices to vacate to Head Office and deliver move-out instructions to residents
• Schedule and conduct Preliminary and Final Move inspections
• Document maintenance required for turnover of unit and communicate to the Turnover Maintenance Coordinator

Resident Experience

• Deal with resident matters as they arise in a professional manner
• Maintain a detailed record of resident notes in property management software and upload documents and pictures on time

General Management of Property

• Maintain Interior by ensuring lobbies and common areas are thoroughly cleaned
• Maintain Exterior by watering and tending to plants, picking up any garbage around the property.
• Clean empty units to make ready for occupancy

Experience & other requirements

• Excellent customer service and public interaction skills
• Ability to use and/or learn how to use new technology
• Strong attention to detail and accuracy on documentation
• Demonstrated knowledge of Landlord and Tenant Act
• Effective verbal and listening communication skills
• Time management skills

York Property Management (YPM) manages 4,000+ residential apartment suites in Southwestern Ontario. YPM offers a variety of different layouts of suites which accommodate a diverse demographic of young couples, families, students and retirees. The company employs 130+ individuals working at the corporate office, on site, or at various properties managed by YPM.

Our Mission at York Property Management is to work together in a safe, respectful, and friendly environment with effective communication to provide our residents quality service and a comfortable and positive living experience while being environmentally conscious.

Our Vision is to create and maintain rental properties that all of our residents are proud to call home.

York Property Management is committed to providing a safe, healthy and inclusive work environment. We welcome applications from people with disabilities and diverse backgrounds, identities and cultures. Accommodations are available throughout the application and interview process upon request.

Successful candidates, as a condition of job offer, would be required to provide a satisfactory criminal record check. A benefits package will be offered at 3 months of employment.

This posting is for a newly created position. We appreciate all applications. However, only those selected for an interview will be contacted.