Software Support Technician

As a Software Support Technician at XPEL, Inc., your role will involve providing Level 1 technical support to both customers and internal employees. This includes assisting with hardware such as computers, tablets, printers, plotters, as well as software like Windows 10/11, DAP (Design Access Program), and Office 365. You will also be responsible for managing the Access Control system, licenses for various applications, creating IT knowledge articles for end-users, and re-imaging computers.

Your key responsibilities will include:

• Answering calls from customers and internal employees
• Assisting with the installation, operation, and troubleshooting of cutting plotters
• Providing end-user training on plotter use, XPEL DAP software, and other common applications
• Documenting and training on troubleshooting steps for common errors
• Providing Tier 1 Tech Support for hardware (laptops, tablets, printers, plotters, cell phones) and software (MS Office, XPEL DAP Software, MS Edge, etc.)
• Creating and deleting new Active Directory and O365 accounts
• Managing permissions in Active Directory and software licenses
• Managing IT procurement for various hardware and software
• Managing the Access Control System by adding and removing badges and providing door access
• Maintaining clear communication with customers and team members
• Following documented processes and procedures consistently
• Participating in pre-release testing for new products
• Providing feedback to improve products and services

Qualifications required for this role:

• Associate degree in Computer Science or a business-related field
• Minimum 4 years of experience in Helpdesk Support Tier 1 Hardware and Software
• Minimum 2 years of experience in O365
• Minimum 3 years of experience in Windows 10/11
• Maintenance support to Plotters is a plus

Additional details about the company were not provided in the job description.

XPEL, Inc. offers a competitive salary and comprehensive benefits package. You will have the opportunity to lead and contribute to innovative projects in the automotive technology sector, access cutting-edge technologies, and avail professional development opportunities. The company fosters a collaborative and inclusive culture that values creativity and innovation.

Languages Required: English

Travel requirements: 10% of the time

XPEL, Inc. is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity As a Software Support Technician at XPEL, Inc., your role will involve providing Level 1 technical support to both customers and internal employees. This includes assisting with hardware such as computers, tablets, printers, plotters, as well as software like Windows 10/11, DAP (Design Access Program), and Office 365. You will also be responsible for managing the Access Control system, licenses for various applications, creating IT knowledge articles for end-users, and re-imaging computers.

Your key responsibilities will include:

• Answering calls from customers and internal employees
• Assisting with the installation, operation, and troubleshooting of cutting plotters
• Providing end-user training on plotter use, XPEL DAP software, and other common applications
• Documenting and training on troubleshooting steps for common errors
• Providing Tier 1 Tech Support for hardware (laptops, tablets, printers, plotters, cell phones) and software (MS Office, XPEL DAP Software, MS Edge, etc.)
• Creating and deleting new Active Directory and O365 accounts
• Managing permissions in Active Directory and software licenses
• Managing IT procurement for various hardware and software
• Managing the Access Control System by adding and removing badges and providing door access
• Maintaining clear communication with customers and team members
• Following documented processes and procedures consistently
• Participating in pre-release testing for new products
• Providing feedback to improve products and services

Qualifications required for this role:

• Associate degree in Computer Science or a business-related field
• Minimum 4 years of experience in Helpdesk Support Tier 1 Hardware and Software
• Minimum 2 years of experience in O365
• Minimum 3 years of experience in Windows 10/11
• Maintenance support to Plotters is a plus

Additional details about the company were not provided in the job description.

XPEL, Inc. offers a competitive salary and comprehensive benefits package. You will have the opportunity to lead and contribute to innovative projects in the automotive technology sector, access cutting-edge technologies, and avail professional development opportunities. The company fosters a collaborative and inclusive culture that values creativity and innovation.

Languages Required: English

Travel requirements: 10% of the time

XPEL, Inc. is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity