Software Support Technician
XPEL Technologies Corp.Role Overview
XPEL Technologies Corp. is hiring a mid-level Software Support Technician. This is a full-time role in Pune. Full responsibilities, required qualifications, and the apply link are listed in the description below.
Resume Keywords to Include
Make sure these keywords appear in your resume to improve ATS scoring
Job Description
As a Software Support Technician at XPEL, Inc., your role will involve providing Level 1 technical support to both customers and internal employees. This includes assisting with hardware such as computers, tablets, printers, plotters, as well as software like Windows 10/11, DAP (Design Access Program), and Office 365. You will also be responsible for managing the Access Control system, licenses for various applications, creating IT knowledge articles for end-users, and re-imaging computers.
Your key responsibilities will include:
- Answering calls from customers and internal employees
- Assisting with the installation, operation, and troubleshooting of cutting plotters
- Providing end-user training on plotter use, XPEL DAP software, and other common applications
- Documenting and training on troubleshooting steps for common errors
- Providing Tier 1 Tech Support for hardware (laptops, tablets, printers, plotters, cell phones) and software (MS Office, XPEL DAP Software, MS Edge, etc.)
- Creating and deleting new Active Directory and O365 accounts
- Managing permissions in Active Directory and software licenses
- Managing IT procurement for various hardware and software
- Managing the Access Control System by adding and removing badges and providing door access
- Maintaining clear communication with customers and team members
- Following documented processes and procedures consistently
- Participating in pre-release testing for new products
- Providing feedback to improve products and services
Qualifications required for this role:
- Associate degree in Computer Science or a business-related field
- Minimum 4 years of experience in Helpdesk Support Tier 1 Hardware and Software
- Minimum 2 years of experience in O365
- Minimum 3 years of experience in Windows 10/11
- Maintenance support to Plotters is a plus
Additional details about the company were not provided in the job description.
XPEL, Inc. offers a competitive salary and comprehensive benefits package. You will have the opportunity to lead and contribute to innovative projects in the automotive technology sector, access cutting-edge technologies, and avail professional development opportunities. The company fosters a collaborative and inclusive culture that values creativity and innovation.
Languages Required: English
Travel requirements: 10% of the time
XPEL, Inc. is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity As a Software Support Technician at XPEL, Inc., your role will involve providing Level 1 technical support to both customers and internal employees. This includes assisting with hardware such as computers, tablets, printers, plotters, as well as software like Windows 10/11, DAP (Design Access Program), and Office 365. You will also be responsible for managing the Access Control system, licenses for various applications, creating IT knowledge articles for end-users, and re-imaging computers.
Your key responsibilities will include:
- Answering calls from customers and internal employees
- Assisting with the installation, operation, and troubleshooting of cutting plotters
- Providing end-user training on plotter use, XPEL DAP software, and other common applications
- Documenting and training on troubleshooting steps for common errors
- Providing Tier 1 Tech Support for hardware (laptops, tablets, printers, plotters, cell phones) and software (MS Office, XPEL DAP Software, MS Edge, etc.)
- Creating and deleting new Active Directory and O365 accounts
- Managing permissions in Active Directory and software licenses
- Managing IT procurement for various hardware and software
- Managing the Access Control System by adding and removing badges and providing door access
- Maintaining clear communication with customers and team members
- Following documented processes and procedures consistently
- Participating in pre-release testing for new products
- Providing feedback to improve products and services
Qualifications required for this role:
- Associate degree in Computer Science or a business-related field
- Minimum 4 years of experience in Helpdesk Support Tier 1 Hardware and Software
- Minimum 2 years of experience in O365
- Minimum 3 years of experience in Windows 10/11
- Maintenance support to Plotters is a plus
Additional details about the company were not provided in the job description.
XPEL, Inc. offers a competitive salary and comprehensive benefits package. You will have the opportunity to lead and contribute to innovative projects in the automotive technology sector, access cutting-edge technologies, and avail professional development opportunities. The company fosters a collaborative and inclusive culture that values creativity and innovation.
Languages Required: English
Travel requirements: 10% of the time
XPEL, Inc. is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity
Frequently Asked Questions
How do I apply for the Software Support Technician position at XPEL Technologies Corp.?
Use the Apply button above to submit your application directly to XPEL Technologies Corp.. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Software Support Technician position at XPEL Technologies Corp. located?
This position is based in Pune. XPEL Technologies Corp. has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Software Support Technician at XPEL Technologies Corp. earn?
XPEL Technologies Corp. has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Software Support Technician role at XPEL Technologies Corp. posted?
This role was posted on March 23, 2026 (89 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
AI-powered job search
Get every job scored to your resume
Upload your resume and get jobs ranked, your resume tailored, and employee contacts found automatically.
Get Started FreeNo credit card to start