As a Network Operations and Support Specialist, you will be primarily responsible for the following key responsibilities:

• Configuration and administration of network infrastructure within defined SLAs.
• Providing technical support and troubleshooting as a Subject Matter Expert at L3 level in Network Administration, specializing in at least two of the following areas: Routing, Switching, and Network Security (Firewalls).
• Demonstrating at least an L2 level of expertise in Network Administration in Load Balancing and WAN Accelerators.
• Participating in the design of technical solutions when required, collaborating with Architects.

Your responsibilities will include:

• Determining and resolving problems within SLAs.
• Ensuring high quality deliverables such as clean and detailed design documents, Root Cause Analyses (RCAs), trackers, etc.
• Troubleshooting tasks with a proper perspective and keeping the Shift Lead/Network Lead informed of task progress, issues, and status.
• Acquiring new skills, staying updated, and taking ownership of tasks.
• Promoting teamwork and knowledge sharing within the team.
• Resolving day-to-day operational issues, incidents, service requests, and project tasks.
• Responding to and resolving escalated incidents, problems, or outages, and accurately reporting and documenting solutions.
• Leading and owning the resolution of complex major technical issues in collaboration with various groups on a 24/7 basis.
• Troubleshooting complex network issues independently and installing, configuring, maintaining, and troubleshooting various networking devices such as Routers, Switches, Firewalls, and UTMs.
• Utilizing various performance and monitoring tools to troubleshoot network performance issues.
• Creating configurations from scratch and reviewing and publishing availability and capacity analysis reports for the network infrastructure.
• Using monitoring tools during maintenance activities to suppress alerts and collect information for troubleshooting.
• Developing, reviewing, updating, and maintaining Standard Operating Procedures.
• Performing firmware or OS upgrades and patching of networking devices.
• Providing senior-level support in the networking area and identifying and implementing Service Improvement Plans.
• Preparing root cause analysis reports and training and mentoring peers and juniors in the team.
• Validating the quality of work performed by peers and juniors and reviewing shift handovers between L2 Engineers.
• Participating in technical team activities during Change Advisory Board (CAB) reviews, projects, and incidents.
• Conducting daily system monitoring to verify the integrity and availability of all networking devices and network services.

You will be an integral part of the team, ensuring the smooth operation and optimization of the network infrastructure, contributing to the overall success of the organization. As a Network Operations and Support Specialist, you will be primarily responsible for the following key responsibilities:

• Configuration and administration of network infrastructure within defined SLAs.
• Providing technical support and troubleshooting as a Subject Matter Expert at L3 level in Network Administration, specializing in at least two of the following areas: Routing, Switching, and Network Security (Firewalls).
• Demonstrating at least an L2 level of expertise in Network Administration in Load Balancing and WAN Accelerators.
• Participating in the design of technical solutions when required, collaborating with Architects.

Your responsibilities will include:

• Determining and resolving problems within SLAs.
• Ensuring high quality deliverables such as clean and detailed design documents, Root Cause Analyses (RCAs), trackers, etc.
• Troubleshooting tasks with a proper perspective and keeping the Shift Lead/Network Lead informed of task progress, issues, and status.
• Acquiring new skills, staying updated, and taking ownership of tasks.
• Promoting teamwork and knowledge sharing within the team.
• Resolving day-to-day operational issues, incidents, service requests, and project tasks.
• Responding to and resolving escalated incidents, problems, or outages, and accurately reporting and documenting solutions.
• Leading and owning the resolution of complex major technical issues in collaboration with various groups on a 24/7 basis.
• Troubleshooting complex network issues independently and installing, configuring, maintaining, and troubleshooting various networking devices such as Routers, Switches, Firewalls, and UTMs.
• Utilizing various performance and monitoring tools to troubleshoot network performance issues.
• Creating configurations from scratch and reviewing and publishing availability and capacity analysis reports for the network infrastructure.
• Using monitoring tools during maintenance activities to suppress alerts and collect information for troubleshooting.
• Developing, reviewing, updating, and maintaining Standard Opera