Education: Secondary (high) school graduation certificate. Tasks: Give access to computer networks. Report on the performance of computer systems and networks. Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Participate in the redesign of applications and other software. Provide business systems, network and Internet support to users in response to identified difficulties. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Perform Web-server backup and recovery operations. Provide customer service. Manage incidents. Answer inquiries and provide information to customers. Computer and technology knowledge: iOS. Networking software. Mac OS. MS Windows. Zoho CRM. Work conditions and physical capabilities: Fast-paced environment. Personal suitability: Client focus. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Organized. Team player. Ability to multitask. Screening questions: Are you authorized to work in Canada?. Are you available to start on the date listed in the job posting?. Do you meet the language requirements listed in the job posting?. Experience: 2 years to less than 3 years. Workplace information: Remote. Health benefits: Dental plan. Health care plan. Vision care benefits.