ServiceNow Experience Must - Business Operations Manager

POSITION OPEN FOR CANDIDATES BASED IN INDIA ONLY

Must have ServiceNow Experience

Work Hours: Support US time zones

This position is focused on project and operations coordination, including tracking activities, stakeholder follow-ups, reporting, and system updates using ServiceNow. The role involves close coordination with HR, Finance, and Delivery teams and supports hiring, timecard, billing, and payroll processes in a coordination and tracking capacity (not execution ownership).

Overview

We are looking for a detail-oriented, hands-on Business Operations Manager to take ownership of cross-functional Business and IT Operations. This role will closely coordinate with HR, Finance, and Delivery teams to ensure smooth execution of operational workflows.

The position is execution-focused and requires a high level of accountability, follow-through, and operational discipline. ServiceNow will be used as the primary system of record for tracking, visibility, and coordination across functions.

Key Responsibilities

Business & IT Operations Coordination

• Act as a single point of ownership for tracking operational activities and ensuring timely closure.
• Coordinate closely with HR, Finance, and Delivery teams to ensure smooth day-to-day operations.
• Prepare and maintain operational reports, status updates, and summaries for leadership review.

Timecards & Resource Management

• Oversee employee timecards to ensure accurate and timely completion.
• Track and follow up on missing or incorrect entries.
• Effectively use the ServiceNow Resource Management application for time and resource tracking.

Hiring & Workforce Coordination (Professional Services Staffing)

• Track Professional Services (PS) hiring requirements.
• Coordinate candidate sourcing, resume updates, interview scheduling, feedback, and follow-ups.
• Ensure end-to-end coordination through the hiring and onboarding process.

Invoicing, Billing & Payroll Support

• Track invoicing and billing activities as per customer SOWs.
• Ensure billing and invoice data is accurately entered and maintained in QuickBooks and ServiceNow billing systems.
• Support payroll coordination for India and U.S. employees by validating and tracking required inputs.
• Work closely with HR and Finance teams to ensure payroll and billing timelines are met.

ServiceNow Operations

• Use ServiceNow as the central platform for operational tracking and coordination.
• Create, update, and manage records across Incident, Change, Problem, and Service Catalog modules.
• Support operational reporting and visibility through ServiceNow.
• Work with custom ServiceNow applications related to business and operations management.

Required Skills & Experience

• 3–6 years of experience in Business Operations, IT Operations, Project Coordination, PMO, or Operations Management.
• Strong hands-on experience using ServiceNow as an operational tool.
• Proven ability to independently drive execution, follow-ups, and task closure.
• Experience coordinating across HR, Finance, and Delivery teams.
• High attention to detail with strong tracking and organizational skills.
• Excellent communication and stakeholder management abilities.
• Ability to manage multiple parallel tasks in a fast-paced environment.

Preferred Education

• Bachelor's degree in Business Administration, Management, Commerce, Information Systems, or Computer Applications.
• Master's degree (MBA / PGDM or equivalent) is a plus.

Good to Have

• Experience in IT services or consulting environments.
• Exposure to billing, payroll, hiring coordination, or workforce operations.
• ServiceNow CSA or similar certification