Role Overview
Wipro is hiring a entry-level Service Desk Analyst L1. This is a full-time role in Maharashtra. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Job Description
Job description
Job Description
Role Purpose
The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives
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Do
1. Be responsible for primary user support and customer service
a. Respond to queries from all calls, portal, emails, chats from the client
b. Become familiar with each client and their respective applications/ processes
c. Learn fundamental operations of commonly-used software, hardware and other equipment
d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software
e. Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits
f. Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework
2. Regular MIS & resolution log management on queries raised
a. Record events and problems and their resolution in logs
b. Follow-up and update customer status and information
c. Pass on any feedback, suggestions, escalations by customers to the appropriate internal team
d. Identify and suggest improvements on processes, procedures etc
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Deliver
NoPerformance ParameterMeasure1Service Desk Delivery
- Adherence to TAT, SLA as per SoW
- Minimal Escalation
- Customer Experience
2Personal
- Attendance
- Documentation etc
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Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
Requirements
Frequently Asked Questions
How do I apply for the Service Desk Analyst L1 position at Wipro?
Use the Apply button above to submit your application directly to Wipro. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Service Desk Analyst L1 position at Wipro located?
This position is based in Maharashtra. Wipro has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Service Desk Analyst L1 at Wipro earn?
Wipro has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Service Desk Analyst L1 role at Wipro posted?
This role was posted on March 16, 2026 (89 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
Is the Service Desk Analyst L1 role at Wipro entry-level?
Yes. This is an entry-level position. Strong candidates typically have 0-2 years of relevant work experience, internships, or significant project work. Read the full description for any specific qualification requirements Wipro has listed.
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