Operations Manager- Charleston, SC

Compensation: $95,000-$100,000 base + performance bonus

Lead Operations. Drive Results. Build High-Performing Teams.

Are you an experienced operations leader who thrives in a fast-paced environment where customer satisfaction, profitability, and team performance all matter?

Window Nation is looking for an Operations Manager to lead our Installation Services team. In this role, you'll oversee daily branch operations, develop high-performing teams, improve operational efficiency, and ensure every customer receives an exceptional installation experience.

If you're passionate about leading people, improving processes, managing business performance, and driving operational excellence, this is an opportunity to make a measurable impact while growing your career with one of the nation's fastest-growing home remodeling companies.

What We Offer

Competitive salary: $95,000-$100,000

Performance-based bonus opportunities

Comprehensive medical, dental, vision, and life insurance

401(k) with company options

Paid Time Off (PTO)

Career advancement opportunities within a rapidly growing national company

Collaborative leadership team and strong operational support

A culture built on accountability, teamwork, and continuous improvement

What You'll Do

As the Operations Manager, you'll lead every aspect of branch installation operations while balancing customer satisfaction, financial performance, and team development.

Your responsibilities include:

Lead all daily installation operations for the branch

Manage installation schedules, workflow, and operational efficiency

Drive branch profitability while managing expenses and budgets

Own branch P&L performance and margin improvement initiatives

Analyze operational metrics and implement process improvements

Lead, coach, and develop supervisors and team members

Recruit, onboard, and maintain appropriate staffing levels

Partner with Sales, Customer Service, Warehouse, and Regional Leadership to ensure seamless project execution

Improve installation quality, productivity, and customer satisfaction

Identify operational challenges, determine root causes, and implement long-term solutions

Maintain compliance with company policies, licensing, and safety requirements

Help standardize best practices across the region

What Makes You Successful

You enjoy solving problems, leading teams, and building efficient operations.

You communicate well, make data-driven decisions, and know how to balance customer expectations with business performance.

You thrive in environments where no two days are the same and where your leadership directly impacts company growth.

Qualifications

Required

7+ years of operations or service industry experience

4+ years of leadership experience managing teams

3+ years managing branch financials and P&L performance

Experience improving operational efficiency and process execution

Strong leadership, communication, and organizational skills

Valid driver's license with an acceptable driving record

Preferred

Bachelor's degree

Experience managing installation, construction, or field service operations

Experience recruiting and managing subcontractors or independent installers

Knowledge of residential construction, window/door installation, or building codes

Salesforce, Microsoft Dynamics, or CRM experience

Advanced Microsoft Office skills

Why Window Nation?

Our people are the reason we've become one of the largest window replacement companies in the country.

We're building leaders who want more than just another operations role. Here, you'll have the opportunity to influence business performance, mentor great teams, improve customer experiences, and build a long-term career with a company that's continuing to grow nationwide.

If you're ready to lead operations that make a real impact, we'd love to hear from you.

Apply today.

Window Nation cultivates a culture of inclusion that respects our employees' individual strengths, views, and experiences. We believe our differences make us a better team – one that makes good decisions, drives innovation, and delivers better business results.

At this time, Window Nation is unable to provide sponsorship for employment visas now or in the future. Candidates must be authorized to work in the United States on a permanent basis without the need for current or future visa sponsorship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.

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