Call Center Operator

Shift: Rotational (24/7 hospital operations)

Job Purpose:

To manage all incoming and outgoing calls efficiently, provide accurate information, and ensure seamless communication between patients, departments, and hospital staff.

Key Responsibilities:

• Handle incoming and outgoing calls in a professional and courteous manner
• Provide information about hospital services, doctors’ availability, and appointment scheduling
• Transfer calls to relevant departments promptly
• Manage emergency calls and escalate immediately as per protocol
• Maintain call logs and records accurately
• Coordinate with front desk, billing, and clinical departments
• Address patient queries and complaints over the phone
• Ensure minimal call waiting time and high responsiveness
• Follow standard communication scripts and hospital policies
• Support teleconsultation coordination (if applicable)

Pay: ₹17,000.00 - ₹25,000.00 per month

Benefits

• Provident Fund

Work Location: In person