Role Overview
White Horse Manpower Consultancy is hiring a mid-level IT Helpdesk / Technical Support. This is a full-time role in IN. posted last week. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
As a Technical Support Representative, your role will involve providing technical assistance to customers through voice, email, and chat channels. You will troubleshoot basic hardware, software, operating system, and networking issues efficiently. It is essential to log, track, and update incidents using ticketing tools, ensuring a smooth workflow. In case of unresolved technical issues, you will escalate them to the appropriate support teams for resolution.
Key Responsibilities:
- Follow defined SOPs and SLA guidelines to maintain efficient support operations.
- Maintain accurate documentation of customer interactions and resolutions for future reference.
- Deliver high-quality customer service by providing timely and effective technical assistance.
- Coordinate with internal teams to address complex technical issues and ensure prompt resolution.
Qualifications Required:
- Relevant experience in technical support roles.
- Strong problem-solving skills and ability to troubleshoot technical issues effectively.
- Excellent communication skills to interact with customers and internal teams.
- Familiarity with ticketing tools and customer support systems.
In addition to the challenging role, you will be eligible for perks and benefits, including incentives and bonuses based on performance. As a Technical Support Representative, your role will involve providing technical assistance to customers through voice, email, and chat channels. You will troubleshoot basic hardware, software, operating system, and networking issues efficiently. It is essential to log, track, and update incidents using ticketing tools, ensuring a smooth workflow. In case of unresolved technical issues, you will escalate them to the appropriate support teams for resolution.
Key Responsibilities:
- Follow defined SOPs and SLA guidelines to maintain efficient support operations.
- Maintain accurate documentation of customer interactions and resolutions for future reference.
- Deliver high-quality customer service by providing timely and effective technical assistance.
- Coordinate with internal teams to address complex technical issues and ensure prompt resolution.
Qualifications Required:
- Relevant experience in technical support roles.
- Strong problem-solving skills and ability to troubleshoot technical issues effectively.
- Excellent communication skills to interact with customers and internal teams.
- Familiarity with ticketing tools and customer support systems.
In addition to the challenging role, you will be eligible for perks and benefits, including incentives and bonuses based on performance.
About White Horse Manpower Consultancy
White Horse Manpower Consultancy
Frequently Asked Questions
How do I apply for the IT Helpdesk / Technical Support position at White Horse Manpower Consultancy?
Use the Apply button above to submit your application directly to White Horse Manpower Consultancy. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the IT Helpdesk / Technical Support position at White Horse Manpower Consultancy located?
This position is based in IN. White Horse Manpower Consultancy has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a IT Helpdesk / Technical Support at White Horse Manpower Consultancy earn?
White Horse Manpower Consultancy has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the IT Helpdesk / Technical Support role at White Horse Manpower Consultancy posted?
This role was posted on June 15, 2026 (10 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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