Role Overview
Westin Atlanta Gwinnett is hiring a mid-level Front Desk Agent. This is a full-time role in Duluth. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Description
Responsibilities
- Assist guests efficiently, courteously, and professionally at all times
- Maintain a high level of service and hospitality standards
- Promptly address guest concerns and ensure satisfaction in a timely manner
- Post guest charges, collect payments, and follow cash handling procedures
- Handle guest mail and messages with respect to privacy and professionalism
- Stay knowledgeable about the hotel brand, travel programs, and special offers
- Communicate guest feedback effectively to departments and management
- Respond quickly to calls, lobby visitors, and team members needing assistance
- Maintain full knowledge of hotel safety and emergency procedures
Qualifications
- High school diploma or equivalent preferred
- Prior hospitality or customer service experience is a plus
- Strong interpersonal and communication skills
- Ability to multitask and remain professional in a fast-paced environment
- Detail-oriented with strong organizational skills
- Flexibility to work varied shifts, including evenings, weekends, and holidays
Benefits (Full-Time Associates Only)
- Competitive wages
- Medical, dental, and vision insurance
- Life insurance and short/long-term disability options
- 401(k) program with company match
- Tuition assistance
- Discounted room rates at Concord-managed hotels
- Training, development, and career advancement opportunities
Why Join Concord?
At Concord Hospitality, we invest in our associates through training and development at all levels. Our “Associate First” culture supports growth, balance, and diversity.
We are built on five cornerstones: Quality, Integrity, Community, Profitability, and FUN!
Our associates proudly cheer:
“We Are Concord!”
We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
Source: Hospitality Online
Frequently Asked Questions
How do I apply for the Front Desk Agent position at Westin Atlanta Gwinnett?
Use the Apply button above to submit your application directly to Westin Atlanta Gwinnett. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Front Desk Agent position at Westin Atlanta Gwinnett located?
This position is based in Duluth. Westin Atlanta Gwinnett has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Front Desk Agent at Westin Atlanta Gwinnett earn?
Westin Atlanta Gwinnett has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Front Desk Agent role at Westin Atlanta Gwinnett posted?
This role was posted on April 30, 2026 (53 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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