The Customer Service Manager’s responsibilities are to lead the bank’s Customer Service Representatives by coaching and developing their team towards an exceptional customer experience. Position includes leading team to provide the customer effective guidance and solutions in the form of service and sales. Ensures scheduling, team and individual meetings, and necessary internal and regulatory policies and protocols are followed and implemented for position and team. The Customer Service Manager leads a high performance team by creating a work environment that supports engagement, innovation, and teamwork, consistent with the organization’s vision, core values, and team guidelines.

Duties and responsibilities:

• Coach and mentor the CSR team by setting performance goals, monitoring progress, and coaching.
• Ensure that proper coverage and communication happens between the CSR team. This includes scheduling team members for bank coverage and meetings with team and team members.
• Process customer transactions in a manner reflective of Western’s superior customer experience by providing exceptional, effective, and efficient customer service with both individual and team customer interactions. This includes ensuring balancing and core processes, protocol, compliance, and regulatory guidelines are followed.
• Deposit Accounts: Open and service customer accounts in compliance with banking regulations
• Other duties and responsibilities as needed or assigned.

This is a full-time position with benefits.

Associates or Bachelor's Degree or 2-4 years in banking or customer service experience preferred.

At Western State Bank, “what” you know is important, but not as important as how you relate to teammates and customers. Our environment is based on the principles of respect, curiosity, creativity, individual empowerment, and the ability to listen effectively and communicate openly. We also believe in continual learning, bias toward action, keeping commitments, and doing our absolute best every day. We believe that our ability to deliver on our promise of being Your Hometown Bank is a result of these high standards.

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to provide sponsorship for visa status. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Western State Bank is an EEO and Affirmative Action Employer. Member FDIC.