Senior Network Engineer – Voice Engineering

About this role:

Wells Fargo is seeking a Senior Network Engineer.

In this role, you will:

• Advanced Voice Operations: Act as Tier‑3 escalation point for complex voice issues involving Ribbon SBCs, CUCM clusters, PSTN interworking, SIP routing, and interoperability.
• Lead root cause analysis (RCA) for major incidents and implement long‑term corrective and preventive actions.
• Provide mentorship and technical guidance to junior engineers and operational teams.
• Engineering Design & Architecture: Design and maintain enterprise voice architectures with a primary focus on Ribbon SBC, PSX, RAMP, and analytics platforms, and secondary focus on Cisco voice solutions.
• Review existing designs and recommend performance, resiliency, scalability, and security improvements.
• Validate production readiness of new releases, configurations, and global templates.
• Major Change, Upgrade & Release Execution: Plan and execute cluster‑level and platform upgrades, including Ribbon SBC / PSX / RAMP, Cisco CUCM, CUC, CER, Expressway
• Coordinate large‑scale firmware upgrades, device migrations, and feature rollouts.
• Develop detailed cutover plans, rollback strategies, and post‑change validation procedures.
• Ensure adherence to Wells Fargo change, release, and risk management practices.
• Engineering Standards & Drift Management: Analyze configuration drift across Ribbon and Cisco platforms and align systems to approved global standards.
• Partner with architecture and governance teams to define and enforce configuration baselines.
• Implement proactive controls to detect and remediate drift.
• Project Delivery & Transformation Initiatives: Lead medium‑ to large‑scale voice engineering initiatives, including New site deployments, PSTN migrations (ISDN to SIP), Ribbon SBC onboarding and expansion, Cisco Webex softphone and collaboration expansions, Data center consolidation and migration projects.
• Collaborate with cross‑functional teams to ensure on‑time and compliant delivery.
• Compliance & Risk Activities: Lead E911 validation and readiness activities in partnership with compliance and operations teams.
• Oversee certificate lifecycle management for voice platforms and introduce automation where applicable.
• Support audit, risk assessments, and regulatory compliance efforts related to voice infrastructure.
• Automation & Operational Excellence: Develop and enhance automation scripts for Provisioning, Drift detection, Monitoring and reporting, Compliance tracking.
• Identify opportunities to reduce manual effort and improve operational reliability.

Required Qualifications:

• Deep expertise in Ribbon product suite, including SBC, PSX, RAMP, SIP routing, and PSTN interconnects
• Strong understanding of SIP, SRTP, TLS, and carrier interworking
• Secondary Skills (Strongly Preferred): Cisco Voice technologies including CUCM, CUC, CER, Expressway
• Experience with enterprise VoIP and collaboration platforms

Desired Qualifications:

• 7+ years of experience in voice engineering, telecom engineering, or network engineering
• Hands‑on experience managing large‑scale, enterprise voice environments
• Strong troubleshooting and problem‑solving skills
• Experience with enterprise voice transformations or cloud‑adjacent voice solutions
• Knowledge of telephony compliance concepts (E911, caller identity, certificate controls)
• Experience operating within a financial services or regulated enterprise
• Prior Wells Fargo experience and familiarity with Wells Fargo engineering standards and change processes

Job Expectations:

• Strong written and verbal communication skills
• Proven ability to lead cross‑team initiatives
• Excellent documentation, organization, and time management skills
• Ability to operate effectively in high‑pressure, production‑critical environments

Posting End Date:

9 Apr 2026

• Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.