Agency Operations Manager

Job description

⚠ IMPORTANT: Prior experience working inside a marketing agency, digital agency, creative studio, or media house is mandatory. Applications from candidates in manufacturing, logistics, BPO, banking, or retail will not be reviewed.

About the Role

We are a growing marketing agency looking for an Agency Operations Manager to be the operational backbone of our creative and delivery teams. This is not a generic ops role — you will work alongside campaign managers, designers, copywriters, and client servicing executives every single day.

You will own the day-to-day workflow of our studio: routing briefs, tracking campaign timelines, removing blockers, and ensuring every deliverable goes out on time and at the quality our clients expect.

What You Will Do

• Manage end-to-end campaign workflow — from brief intake to final delivery — across creative, copy, media, and client servicing teams
• Act as the central coordination layer between department heads and execution teams; keep everyone aligned without unnecessary escalations
• Assign and track tasks across designers, copywriters, and media planners using project management tools; flag capacity issues before they become delays
• Run daily/weekly team standups and sprint check-ins to monitor deliverable status and unblock dependencies
• Maintain and improve agency SOPs, brief templates, approval workflows, and handoff processes
• Track utilization across the team; identify bottlenecks and propose process improvements to increase throughput
• Prepare weekly operations reports for senior leadership — covering delivery rates, turnaround times, and team capacity
• Foster a positive, high-accountability studio culture where creative and ops teams work in sync

Who We Are Looking For

Non-negotiable requirements

• 2–4 years of experience in an operations, traffic management, or project coordination role inside a marketing agency, digital agency, creative studio, or media house
• Hands-on experience managing creative workflows — routing briefs, managing revision cycles, tracking campaign timelines
• Demonstrated ability to coordinate across creative, strategy, and client servicing teams simultaneously
• Proficiency in project management tools such as Asana, Monday.com, Trello, ClickUp, or equivalent
• Strong communication skills — written and verbal — with the ability to write clear briefs and concise status updates

Good to have

• Bachelor's degree in Management, Marketing, Operations, or related field (MBA is a plus)
• Exposure to performance marketing, social media, or content production workflows
• Familiarity with agency billing, resource planning, or utilization tracking
• Experience working in a fast-paced agency handling multiple client accounts simultaneously

Why Join Us

• Work at the centre of a fast-moving agency — every day is different
• Direct visibility with leadership and real ownership of how the agency runs
• Collaborative team of creative, strategic, and driven professionals
• Room to grow into a Head of Operations role as the agency scales

Pay: ₹600,000.00 - ₹1,000,000.00 per year

Application Question(s):

• Do you have experience working inside a marketing agency, digital agency, or creative studio (not in-house or other industries)Please Elaborate
• Have you managed creative or campaign workflows — such as routing briefs, tracking timelines, and coordinating between design, copy, and client servicing teams?Please Elaborate
• Are you proficient in at least one project management tool and have used it to manage team tasks in a professional setting?
• Are you an immediate joinner?

Work Location: In person