Tech Support Executive

Job Title: Technical Support Executive

Job Overview

We are seeking a dedicated and customer-focused Technical Support Executive to join our team. The ideal candidate will be responsible for providing technical assistance to customers, resolving issues efficiently, and ensuring a high level of customer satisfaction.

Key Responsibilities

• Provide technical support via phone, email, or chat
• Troubleshoot hardware, software, and network issues
• Diagnose and resolve technical problems in a timely manner
• Guide customers through step-by-step solutions
• Escalate complex issues to senior teams when necessary
• Maintain accurate records of customer interactions and issues
• Follow up with customers to ensure issue resolution
• Assist in creating support documentation and FAQs

Required Qualifications

• Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)
• 1–3 years of experience in technical support or helpdesk roles
• Basic knowledge of operating systems (Windows, macOS, Linux)
• Strong problem-solving and communication skills
• Ability to work in shifts, including weekends if required

Preferred Qualifications

• Experience with ticketing tools (e.g., Zendesk, Freshdesk, Jira)
• Knowledge of remote desktop tools

Skills Required

• Excellent verbal and written communication
• Customer service orientation
• Analytical thinking and troubleshooting
• Time management and multitasking

Pay: ₹10,415.21 - ₹25,000.00 per month

Work Location: In person