(USA) Staff, Product Manager

Position Summary...

What you'll do...About the Role The Staff Product Manager, Customer Perception is a senior individual contributor role responsible for shaping the strategy, platform capabilities, and long-term evolution of Walmart Data Ventures’ market research products. This role requires a strong blend of product strategy, market research expertise, data fluency, and technical depth, with the ability to influence across teams and lead through ambiguity. You will work closely with Design, Engineering, Data Science, Research, and Business partners to build scalable, secure, and customer-centric solutions that enable suppliers and internal teams to make confident, data-driven decisions. This role reports to the Senior Manager, Product Management.

What You’ll Do Product Strategy & Vision

• Own and evolve the product vision and multi-year strategy for Customer Perception capabilities, including role-based access controls, billing & invoicing, and enterprise research workflows
• Translate customer, business, and platform needs into clear product narratives, investment priorities, and outcome-driven roadmaps
• Balance near-term delivery with long-term platform scalability and extensibility

Roadmap & Product Execution

• Define and manage roadmaps, epics, and success metrics aligned to business outcomes
• Lead backlog prioritization using customer impact, risk, and ROI signals
• Partner deeply with Engineering to understand system architecture, APIs, data models, and cloud technologies, ensuring feasibility and quality at scale
• Drive adoption of new technologies where they unlock meaningful customer or operational value

Customer & Market Insight

• Apply deep knowledge of market research methodologies to inform product decisions and feature design
• Leverage customer feedback, usage data, and qualitative insights to identify unmet needs and opportunities
• Conduct competitive and industry analysis to benchmark capabilities and identify differentiation opportunities

Data & Technical Leadership

• Interpret complex datasets and analytics to surface insights that inform product strategy
• Collaborate with data science and engineering teams to translate business needs into technical requirements
• Champion data quality, governance, and best practices across the product surface

User Experience & Design

• Partner with Design to deliver intuitive, user-centered experiences across multi-level studies, permissions, and workflows
• Advocate for consistent UX patterns that scale across multiple products and customer segments

Stakeholder Influence

• Act as a trusted product advisor to cross-functional stakeholders (Design, Tech, Sales, Marketing, Research, Customer Success)
• Communicate complex product and platform concepts clearly to both technical and non-technical audiences
• Influence without authority across teams, time zones, and functions

You’ll Be Successful If You…

• Have a strong command of the Product Development Lifecycle (PDLC) and Agile methodologies
• Bring 6+ years of product management experience, including experience delivering enterprise-scale platforms
• Have launched and scaled B2B and/or B2C web and mobile products
• Can translate technical complexity into clear business value and customer outcomes
• Have retail, data, or analytics domain experience (2+ years preferred)
• Are comfortable working with global, cross-functional teams
• Lead with a customer-first, outcome-oriented mindset
• Understand data management, analytics, and statistical concepts (e.g., TURF, Conjoint)
• Have strong product craft skills: user stories, journey mapping, wireframes, and workflow diagrams
• Bring hands-on experience with analytics tools (e.g., SQL, Tableau, Power BI)
• Communicate effectively at all levels and influence decision-making through clarity and insight
• Enjoy partnering deeply with engineers, designers, and data analysts within a SCRUM team

How You’ll Make an Impact

• Shape the future of Walmart’s Customer Perception and market research platform
• Enable clients to make better decisions through accurate, accessible, and scalable insights
• Lead the development of features that improve data quality, usability, and operational efficiency
• Drive modernization of billing and contract workflows to better support enterprise customers
• Influence product direction beyond your immediate roadmap through strategic thinking and mentorship

Minimum Qualifications

• Bachelor’s degree in Business, Computer Science, Engineering, or related field
• 6+ years of experience in Product Management
• Demonstrated success managing consumer-facing B2B and B2C digital experiences (web or mobile)
• Proficient in product analytics and metrics-driven decision making
• Excellent communication and stakeholder management skills

Additional Information This role description reflects the general nature and level of work performed and is not an exhaustive list of responsibilities. At Walmart, we offer competitive pay as well as p