[Remote] Customer Success & QA Automation Specialist, Family Law SaaS (Remote, US)

Note: The job is a remote job and is open to candidates in USA. SecureSplit® is a vertical SaaS platform that helps professionals in family law manage financial aspects of divorce with accurate, state-specific calculations and clear reporting. They are seeking a Senior Customer Success & QA Automation Specialist who will act as a subject-matter expert in family law while ensuring product quality and customer satisfaction through functional QA and light test automation. Responsibilities

• Act as a subject-matter expert for family law and divorce financial workflows, including asset division, child support, spousal support, and financial disclosures
• Support onboarding and early adoption for attorneys, mediators, and Certified Divorce Financial Analysts (CDFAs)
• Answer complex workflow and domain questions from customers with confidence and clarity
• Translate customer feedback, confusion, and edge cases into actionable product improvements
• Own functional and exploratory testing across core workflows: case setup, financial intake, calculators, reporting, and court-ready outputs
• Validate state-specific logic, rules, and calculation behavior from a real-world legal perspective
• Create and maintain test cases, regression checklists, and release validation plans
• Identify legal risk scenarios and edge cases before they reach customers
• Build and maintain lightweight UI or API test automation for critical workflows
• Identify where automation adds the most value versus manual testing
• Partner closely with Engineering during sprint QA cycles and releases
• Use HubSpot Service Hub to manage tickets, issues, and customer trends
• Analyze recurring questions, defects, and friction points to improve product and support workflows
• Help design AI-assisted support, self-service content, and automated triage to scale Customer Success without scaling headcount Skills
• 3+ years of experience in Family Law, Divorce Financial Planning, Legal Operations, Legal Tech, Customer Success, QA, or B2B SaaS
• Strong working knowledge of divorce and family law workflows, not just theory
• Experience working directly with attorneys, mediators, or financial professionals
• Hands-on experience with functional QA for complex, rules-based systems
• Comfortable working across Product, Engineering, and Customer Success in a startup environment
• Experience using HubSpot (Service Hub or CRM) for customer support or success
• Experience with test automation tools such as Cypress, Playwright, or Selenium
• Exposure to AI-powered support tools or automation workflows
• Background in legal tech, fintech, or regulated SaaS products
• Experience supporting multi-state or compliance-heavy platforms Benefits
• Early-stage equity or option participation may be available for the right candidate
• Remote-first role with flexible hours, aligned to United States time zones Company Overview
• SecureSplit is a SaaS platform built for divorce financial planning professionals. It was founded in 2025, and is headquartered in Newark, Delaware, US, with a workforce of 2-10 employees. Its website is Apply tot his job

Apply To this Job

Company : careerwave.lovestoblog

Salary : Work from home