[Remote] Customer Success & QA Automation Specialist, Family Law SaaS (Remote,
vmysmartprosRole Overview
vmysmartpros is hiring a entry-level [Remote] Customer Success & QA Automation Specialist, Family Law SaaS (Remote,. This is a full-time remote role, with the team based in Remote. Part of vmysmartpros's Risk hiring. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Note: The job is a remote job and is open to candidates in USA. SecureSplit® is a vertical SaaS platform that helps professionals in family law manage financial aspects of divorce with accurate, state-specific calculations and clear reporting. They are seeking a Senior Customer Success & QA Automation Specialist who will act as a subject-matter expert in family law while ensuring product quality and customer satisfaction through functional QA and light test automation. Responsibilities
- Act as a subject-matter expert for family law and divorce financial workflows, including asset division, child support, spousal support, and financial disclosures
- Support onboarding and early adoption for attorneys, mediators, and Certified Divorce Financial Analysts (CDFAs)
- Answer complex workflow and domain questions from customers with confidence and clarity
- Translate customer feedback, confusion, and edge cases into actionable product improvements
- Own functional and exploratory testing across core workflows: case setup, financial intake, calculators, reporting, and court-ready outputs
- Validate state-specific logic, rules, and calculation behavior from a real-world legal perspective
- Create and maintain test cases, regression checklists, and release validation plans
- Identify legal risk scenarios and edge cases before they reach customers
- Build and maintain lightweight UI or API test automation for critical workflows
- Identify where automation adds the most value versus manual testing
- Partner closely with Engineering during sprint QA cycles and releases
- Use HubSpot Service Hub to manage tickets, issues, and customer trends
- Analyze recurring questions, defects, and friction points to improve product and support workflows
- Help design AI-assisted support, self-service content, and automated triage to scale Customer Success without scaling headcount Skills
- 3+ years of experience in Family Law, Divorce Financial Planning, Legal Operations, Legal Tech, Customer Success, QA, or B2B SaaS
- Strong working knowledge of divorce and family law workflows, not just theory
- Experience working directly with attorneys, mediators, or financial professionals
- Hands-on experience with functional QA for complex, rules-based systems
- Comfortable working across Product, Engineering, and Customer Success in a startup environment
- Experience using HubSpot (Service Hub or CRM) for customer support or success
- Experience with test automation tools such as Cypress, Playwright, or Selenium
- Exposure to AI-powered support tools or automation workflows
- Background in legal tech, fintech, or regulated SaaS products
- Experience supporting multi-state or compliance-heavy platforms Benefits
- Early-stage equity or option participation may be available for the right candidate
- Remote-first role with flexible hours, aligned to United States time zones Company Overview
- SecureSplit is a SaaS platform built for divorce financial planning professionals. It was founded in 2025, and is headquartered in Newark, Delaware, US, with a workforce of 2-10 employees. Its website is Apply tot his job
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Frequently Asked Questions
How do I apply for the [Remote] Customer Success & QA Automation Specialist, Family Law SaaS (Remote, position at vmysmartpros?
Use the Apply button above to submit your application directly to vmysmartpros. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Is the [Remote] Customer Success & QA Automation Specialist, Family Law SaaS (Remote, role at vmysmartpros remote?
Yes. This is a remote role. The team is based in Remote, but the position itself does not require relocating to that office.
What does a [Remote] Customer Success & QA Automation Specialist, Family Law SaaS (Remote, at vmysmartpros earn?
vmysmartpros has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the [Remote] Customer Success & QA Automation Specialist, Family Law SaaS (Remote, role at vmysmartpros posted?
This role was posted on April 24, 2026 (51 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
Is the [Remote] Customer Success & QA Automation Specialist, Family Law SaaS (Remote, role at vmysmartpros entry-level?
Yes. This is an entry-level position. Strong candidates typically have 0-2 years of relevant work experience, internships, or significant project work. Read the full description for any specific qualification requirements vmysmartpros has listed.
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