Technical Support Specialist - Information Technology (It)

Durée de l'emploi: Permanent

• Langue de travail: Bilingue
• Heures de travail: 37.5 hours per week
• Education:
• Expérience:
• **Education**:
• College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year
• or equivalent experience
• ** Tasks**:
• Give access to computer networks
• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations
• Provide customer service
• Manage incidents
• Evaluate and install computer hardware, networking software and operating system software
• Install software
• ** Supervision**:
• 1 to 2 people
• ** Computer and technology knowledge**:
• Android
• Information Technology Infrastructure Library (ITIL)
• iOS
• MAC
• Linux
• JavaOS
• Networking software
• Networking hardware
• Networking security
• Internet
• Servers
• Enterprise Applications Integration (EAI)
• File management software
• Security software
• Mapping and data visualization software
• Programming languages
• Software development
• Mac OS
• Zendesk
• .NET
• C++
• JavaScript
• MS Windows
• TCP/IP
• Wireless networks
• XML
• PHP
• ** Work conditions and physical capabilities**:
• Fast-paced environment
• Tight deadlines
• Attention to detail
• ** Personal suitability**:
• Accurate
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Initiative
• Judgement
• Organized
• Team player
• Ability to multitask
• Time management
• Honesty
• ** Screening questions**:
• Are you available for shift or on-call work?
• Are you available for the advertised start date?
• Do you currently reside in proximity to the advertised location?
• Do you have previous experience in this field of employment?
• Do you have the above-indicated required certifications?
• ** Experience**:
• 1 year to less than 2 years
• ** Health benefits**:
• Dental plan
• Health care plan
• Vision care benefits
• ** Financial benefits**:
• Gasoline paid
• ** Other benefits**:
• Learning/training paid by employer
• Other benefits
• Paid time off (volunteering or personal days)
• Team building opportunities