Network Support Engineer

Company Description

Vívaro Media, based in Montreal, Canada, is a global leader in content distribution with a focus on live video. Since its founding in 2000, the company has delivered comprehensive video transmission services through fiber optics, satellite, wireless, and internet technologies. Its solutions support television distribution, remote production, and OTT platform applications, and are trusted daily by major television networks and media outlets for broadcasting sports, international events, and news. Vívaro Media operates as a part of the Vívaro company, leveraging its expertise to provide innovative media transmission solutions worldwide. For more information, visit www.vivaro.com/Media.

Position Description

The Network Support Engineer is a member of the Network Support Group (NSG) responsible for supporting the day-to-day operations of Vivaro Media’s network and client transmissions. His/Her main responsibilities include:

• First level engineering support for the Network Management Center (NMC);
• Assist the Network Operations team in the setting up of all monitoring for occasional and permanent client services;
• Assist Network Operation staff in troubleshooting client specific problems; acting as the interface to client engineers;
• Day to day monitoring of Vivaro Media’s network to ensure all permanent and occasional client transmissions are flawless;
• Opening trouble tickets with telecom carrier/suppliers and reporting any failures;
• Opening internal trouble tickets to track supplier maintenance windows and network failures;
• Following up with all trouble tickets to ensure the problems are resolved;
• Assist the Network Operations team when they are overloaded.

Position Requirements

• College technical diploma in Telecommunications/Electronics, or equivalent;
• 3 to 5 years’ related experience in evaluating and testing of telecommunication systems;
• Experience with national and international switching and transport networks;
• Experience with broadband services (specifically broadcast video and audio services) and internet networks;
• Must understand Video and Audio technologies, both analog and digital domains;
• Definite assets are knowledge of: MPEG Video Compression systems (Transport Layer), Telecom Standards (ATM/DS3/E3/SONET/SDH); Video over IP (FTP, TCP, UDP, RTP); High Definition TV Video Signals (HD-ASI, HD-SDI);
• Very good communicator with excellent written and oral command of Spanish and English. Conversational French. Additional international languages are an asset (Portuguese, etc.);
• Like to resolve problems, able to innovate and find better ways to do things;
• Positive and persistent “can do” attitude;
• Must be willing to occasionally travel (internationally); a valid passport is required;
• Location: Montréal (Canada)