Role Overview
Vivaro Media is hiring a mid-level Network Support Engineer. This is a full-time role in Montreal. Full responsibilities, required qualifications, and the apply link are listed in the description below.
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Job Description
Company Description
Vívaro Media, based in Montreal, Canada, is a global leader in content distribution with a focus on live video. Since its founding in 2000, the company has delivered comprehensive video transmission services through fiber optics, satellite, wireless, and internet technologies. Its solutions support television distribution, remote production, and OTT platform applications, and are trusted daily by major television networks and media outlets for broadcasting sports, international events, and news. Vívaro Media operates as a part of the Vívaro company, leveraging its expertise to provide innovative media transmission solutions worldwide. For more information, visit www.vivaro.com/Media.
Position Description
The Network Support Engineer is a member of the Network Support Group (NSG) responsible for supporting the day-to-day operations of Vivaro Media’s network and client transmissions. His/Her main responsibilities include:
- First level engineering support for the Network Management Center (NMC);
- Assist the Network Operations team in the setting up of all monitoring for occasional and permanent client services;
- Assist Network Operation staff in troubleshooting client specific problems; acting as the interface to client engineers;
- Day to day monitoring of Vivaro Media’s network to ensure all permanent and occasional client transmissions are flawless;
- Opening trouble tickets with telecom carrier/suppliers and reporting any failures;
- Opening internal trouble tickets to track supplier maintenance windows and network failures;
- Following up with all trouble tickets to ensure the problems are resolved;
- Assist the Network Operations team when they are overloaded.
Position Requirements
- College technical diploma in Telecommunications/Electronics, or equivalent;
- 3 to 5 years’ related experience in evaluating and testing of telecommunication systems;
- Experience with national and international switching and transport networks;
- Experience with broadband services (specifically broadcast video and audio services) and internet networks;
- Must understand Video and Audio technologies, both analog and digital domains;
- Definite assets are knowledge of: MPEG Video Compression systems (Transport Layer), Telecom Standards (ATM/DS3/E3/SONET/SDH); Video over IP (FTP, TCP, UDP, RTP); High Definition TV Video Signals (HD-ASI, HD-SDI);
- Very good communicator with excellent written and oral command of Spanish and English. Conversational French. Additional international languages are an asset (Portuguese, etc.);
- Like to resolve problems, able to innovate and find better ways to do things;
- Positive and persistent “can do” attitude;
- Must be willing to occasionally travel (internationally); a valid passport is required;
- Location: Montréal (Canada)
Frequently Asked Questions
How do I apply for the Network Support Engineer position at Vivaro Media?
Use the Apply button above to submit your application directly to Vivaro Media. Most applications take less than 5 minutes if your resume and contact details are ready, and you'll be routed to the employer's official application system to finish.
Where is the Network Support Engineer position at Vivaro Media located?
This position is based in Montreal. Vivaro Media has not indicated remote or hybrid options for this role, so candidates should plan for on-site work.
What does a Network Support Engineer at Vivaro Media earn?
Vivaro Media has not disclosed a salary range in this posting. Many employers share specifics later in the interview process; you can also ask during a recruiter screen if compensation transparency is important to you.
When was the Network Support Engineer role at Vivaro Media posted?
This role was posted on April 16, 2026 (64 days ago). It's still listed as actively hiring; we re-confirm openings against the source system multiple times per day and remove closed roles.
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