Customer Support Analyst

Job Title: Customer Support p

Location: Surat, Gujarat

Employment Type: Full-Time

Experience Level: 0.5–2 years

Shift: US Shift Rotational

Job Summary: We are seeking enthusiastic and customer-focused individuals to join our growing team in Vadodara as Customer Support Analysts. You will be responsible for resolving customer queries, providing product/service information, and ensuring high customer satisfaction through professional support.

Key Responsibilities:

· Respond to customer inquiries via phone or email.

· Provide timely and accurate solutions to customer issues.

· Escalate unresolved queries to the appropriate internal teams.

· Maintain customer records and document interactions.

· Collaborate with cross-functional teams to enhance customer experience.

· Adhere to internal processes and SLAs.

Requirements

· Strong communication and interpersonal skills.

· Ability to work in a team and handle pressure situations.

· Good problem-solving skills and a proactive attitude.

· Basic understanding of customer service tools and CRM systems is a plus.

· Freshers with strong communication skills are welcome to apply.

Pay: ₹15,000.00 - ₹35,000.00 per month

Work Location: In person